Security Supervisor

Relocation Assistance available up to $15,000

Pay range: $29.19 to $41.44/hr 

Position Summary

The Security Supervisor oversees and evaluates security officers' activities across the healthcare system. They may work specific shifts or flexible hours, manage projects, and handle security technology systems, including administration, troubleshooting, and training. Their responsibilities also include managing and training officers who patrol and respond to incidents. Contributes to a positive work environment that promotes HMC values.

ESSENTIAL FUNCTIONS

Job Duties & Responsibilities

Patrol & Surveillance. Representative duties and responsibilities include, but are not limited to:

• Patrol and inspect facilities and grounds on a regular basis to detect and deter crimes, security violations and unsafe conditions. Prepare relating crime, incident or lost and found reports.
• Monitors and maintains closed circuit TV surveillance and two-way radio systems.
• Assesses environment of care deficiencies (e.g. lights out, fire-doors broken, excessive hallway clutter, missing fire extinguishers, etc.), and observes general activity of operations for any safety and/or security concern.

Safety & Emergency Response. Representative duties and responsibilities include, but are not limited to:

• Respond to burglary or fire alarms and take appropriate action. Coordinate safety and security procedures during emergencies. Clear and reset alarm systems. Maintain contact and coordinate alarm data with the alarm monitoring company.
• Protect patients, visitors and employees who are in danger or have been threatened and intervene when appropriate to reduce or defuse potentially violent situations.
• Standby as requested in certain situations to prevent disturbed or menacing patients, visitors or anyone else from being a danger to themselves or others. To assist the medical staff in controlling and restraining these individuals as necessary.

Access Control & Facility Management. Representative duties and responsibilities include, but are not limited to:

• Controls access to specific areas as identified by the Security Manager, or Administrator. Lock and unlock facilities on a regular basis and additionally, as requested by staff.
• Control traffic flow within areas and enforce parking regulations as needed at the Medical Center or Medical facilities.
• Sets up badge access to facilities for employee and contractor badges.

Investigation & Reporting. Representative duties and responsibilities include, but are not limited to:

• Investigation – Conducts interviews and gathers information needed to bring investigations to a close, conducts any follow-up contacts required to complete the investigation, contacts police department or has the victim do so if required, completes report and computer entry by end of shift.
• Reviews officer reports and duty logs.
• Prepare crime, incident or lost and found reports.

Team Supervision and Support. Representative duties and responsibilities include, but are not limited to:

• Guides and trains team members, provides support and feedback to help them improve their skills and performance.
• Organizes and assigns daily tasks, ensures smooth workflow and efficient use of resources within the team. Scheduling officer shifts to meet HMC Security staffing requirements.
• Addresses team issues and challenges and participates in facilitating solutions and escalates complex problems when necessary.
• Fosters open communications within the team and with other departments, facilitating collaboration and teamwork.
• Make recommendations on disciplinary measures to be taken against safety/security violators.

Minimum Qualifications

Education & Experience

REQUIRED: 

• High School Graduate or GED
• Minimum 3+ years of directly related work experience in military, law enforcement, security & safety, or equivalent
• 6 months of experience supervising others (may be formal supervision or informal – lead, charge, etc.)

PREFERRED: 

• Bachelor’s degree in a job-related field, or an equivalent combination of education and experience
• Healthcare security experience
• Working knowledge of Oregon Criminal Statutes
• Working knowledge of safety and security guidelines, security procedures and Division policies and procedures
• Crisis intervention skills

Licenses & Certifications

REQUIRED:          

• DPSST (Department of Public Safety Standards and Training) unarmed professional temporary certification (PS 20)
• Basic Life Support certification required within three (3) months of hire
• DPSST Supervisory Manager License within 90 Days of hire

PREFERRED: 

• Complete an initial violence prevention and de-escalation course (MOAB) within six (6) months of hire
• NIMS HICS 100, 200 and 700 on-line certificates obtained within one (1) year of hire

Required Knowledge, Skills, and Abilities

Knowledge of:

• In-depth understanding of security reports; creation, analysis, interpretation
• Knowledge of Federal, State, and local regulations
• Knowledge of FM radio operation and surveillance systems

Skill in:

• Effective verbal and written communication, active listening, and interpersonal skills
• Time management, prioritization, attention to detail, and multitasking
• Excellent customer service skills including patience, empathy and problem-solving
• Problem solving situations where limited standardization exists
• Mathematics: addition, subtraction, multiplication, division, units of measure, common fractions, and decimals

Ability to:

• Maintain a professional appearance and demeanor
• Wear required footwear and bullet proof vest
• Use specialized equipment including but not limited to OC Gel Spray, Handcuffs, Expandable baton
• Effectively use computer and software applications as needed to perform job duties
• Collaborate effectively with healthcare team members
• Effectively respond to the general public
• Adjust to changing priorities and work demands
• Work independently, self-discipline, self-direct, with the ability to inspire excellence in staff performance

#Tier3