Security Supervisor

Essential:

• 5 plus years hotel security management experience.
• High school graduate or equivalent.
• Valid state driver's license.
• Able to drive all company vehicles.
• Fluency in English, both verbal and written. Ability to provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
• Ability to:
• perform job functions with attention to detail, speed and accuracy.
• prioritize, organize and follow up.
• be a clear thinker, remaining calm and resolving problems using good judgment.
• follow directions thoroughly.
• understand guests' service needs.
• work cohesively with co-workers as part of a team.
• work with minimal supervision.
• maintain confidentiality of guest and associate information and pertinent hotel data.
• satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
• maintain regular and punctual attendance.
• adhere to Peabody grooming standards.
• uphold and exemplify Peabody Service Excellence.

Desirable:

• College degree.
• Experience with computers, calculators or word processors.
• Ability to input and access information in the property management system/Point of Sale system/computers.
• Previous guest relations training.
• Certification of previous training in computers.
• Certification of previous training in alcohol awareness program.
• Knowledge of local laws, investigative methods and fire safety.
• Certification in CPR and First Aid to include AED.
• Knowledge in a second language.

Physical Abilities Essentials:

• Remain in stationary position for 60 minutes throughout work shift.
• Ability to stand and walk on a continuous basis and run as warranted.
• Ability to lift, carry and store in overhead areas approximately 25
• Ability to bend, squat, kneel, climb (including stairs and ladders) and reach.
• Possession of 20/40 vision, with or without corrective lenses.

ESSENTIAL JOB FUNCTIONS

• Maintain complete knowledge of and comply with all departmental, division and hotel policies, procedures and standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete awareness of:
• scheduled group activities and house count.
• hotel facilities and services.
• hours of operation.
• facility layout.
• fire and emergency plans.
• departmental rules of conduct.
• Report any incident to department heads when it concerns their department.
• Notify General Manager and Rooms Director regarding any reports involving possible liability.
• Brief General Manager and Rooms Director on all matters requiring their attention.
• Ensure all Security personnel adhere to corporate, company and department policies, procedures and standards.
• Monitor supervision of the entire Security staff.
• Determine personnel staffing levels and assign locations.
• Continually evaluate subordinates.
• Approve scheduled vacations and replacements as needed.
• Investigate complaints relative to security personnel.
• Manage all fire alarms and emergencies within the property.
• Monitor access to Lost and Found and valuable lock-up areas. Monitor control of back up keys to the Executive Offices. Ensure only authorized individuals are permitted access to this area.
• Chair the Safety Committee.
• Liaise and maintain open communication with law enforcement, fire department and other regulatory agencies.

SECONDARY JOB FUNCTIONS

• Provide interdepartmental assistance upon request to ensure optimum service to guests.
• Monitor and approve security service for banquet functions and meeting rooms.
• Monitor documented maintenance needs on work orders.