Security Systems Project Manager (Access Control & CCTV)

Description

• Manage access control installation projects from kickoff through closeout. 
• Coordinate site readiness, client access, technician scheduling, materials, and subcontractor support. 
• Track project scope, labor budget, material needs, change order requirements, and completion status. 
• Ensure project documentation, closeout details, and handoff information are accurate and complete. 

• Manage camera installation, replacement, and expansion projects. 
• Coordinate field resources, equipment availability, client scheduling, and site access requirements. 
• Monitor project progress, installation timelines, material readiness, and budget performance. 
• Ensure final documentation and project closeout requirements are completed. 

• Manage related low voltage and physical security work, including cabling, door hardware coordination, device installation, and site readiness. 
• Coordinate with clients, technicians, installers, vendors, and subcontractors to keep projects moving. 
• Identify site conditions, scope gaps, or missing materials that may impact schedule, budget, or project completion. 
• Escalate project risks, budget concerns, and change order needs in a timely manner. 

Key Responsibilities

• Define project scope, objectives, deliverables, timelines, milestones, resource needs, and budget expectations. 
• Build and maintain project work plans that align with the approved scope of work. 
• Ensure required project work is represented in tickets, tasks, schedules, budgets, resource assignments, and project documentation. 
• Coordinate with clients to understand requirements, expectations, site conditions, access needs, and scheduling constraints. 
• Review project scope, materials, labor assumptions, and site requirements early to identify missing information, project risk, or scope gaps. 
• Schedule resources effectively to ensure proper use of personnel, equipment, vendors, and subcontractors. 
• Confirm field readiness before scheduled work, including materials, site access, client availability, technician instructions, and required documentation. 

• Manage the planning, scheduling, execution, financial tracking, and closeout of AC&S projects. 
• Coordinate technician, installer, subcontractor, vendor, and client scheduling to maintain project momentum. 
• Monitor project progress, identify risks, and help implement mitigation strategies. 
• Track and manage project variances to help keep projects within scope and budget. 
• Keep project statuses, schedules, notes, end dates, next steps, and resource assignments accurate in ConnectWise or other project management systems. 
• Communicate scheduling conflicts, resource capacity issues, project blockers, and priority concerns to leadership in a timely manner. 

• Track project budget performance from kickoff through closeout, including labor budget, material budget, cost to completion, and margin impact. 
• Develop and maintain project budgets, tracking expenditures to identify variances and adjust plans accordingly. 
• Forecast project end dates, remaining labor, remaining materials, and resource requirements. 
• Utilize Microsoft Excel and ConnectWise to track and analyze project financials, including budget variances, resource allocation, cost to completion, profitability, and forecasting. 
• Prepare project financial updates, including cost to completion, margin impact, profitability, and variance explanations. 
• Identify projects trending over budget early and escalate concerns with clear supporting details. 
• Review labor, materials, expenses, and change orders before project closure to confirm project financials are accurate. 

• Identify scope changes, missed assumptions, material gaps, site conditions, client requests, and labor overruns that may require change orders. 
• Coordinate timely change order documentation and escalation before additional work is performed whenever possible. 
• Communicate change order needs clearly to clients, internal teams, and leadership. 
• Ensure approved change orders are properly tracked, communicated, and reflected in project financials. 

• Act as the primary point of contact for clients during project execution. 
• Conduct project kickoff meetings with clients to discuss project scope, goals, timeline, expectations, and next steps. 
• Regularly communicate project status, risks, issues, schedule changes, and blockers to clients and internal stakeholders. 
• Work closely with cross-functional teams to ensure project requirements are understood and completed. 
• Participate in team meetings and contribute to process improvement initiatives. 

• Identify potential project risks and develop mitigation strategies. 
• Monitor and manage project risks throughout the project lifecycle. 
• Escalate major risks, budget concerns, client issues, and scheduling conflicts as necessary. 
• Identify scope gaps, site readiness concerns, material issues, and field conditions that may impact project success. 

• Help ensure projects are delivered on time, within scope, and within budget. 
• Ensure adherence to company standards, project management best practices, project specifications, and applicable requirements. 
• Perform quality checks and project reviews throughout the project lifecycle. 
• Maintain accurate and up-to-date project documentation. 
• Ensure required closeout documentation, device information, access details, photos, and handoff notes are completed before project closure. 
• Coordinate clean project handoff to Service when applicable. 

• Maintain high client satisfaction through professional and courteous interactions. 
• Serve as the primary point of contact for clients, addressing and resolving concerns promptly. 
• Communicate project impacts, schedule changes, scope concerns, and change order needs professionally and proactively. 
• Conduct project closeout communication and obtain client feedback or acceptance as required. 

• Lead and coordinate project teams, including technicians, installers, vendors, and subcontractors. 
• Assign tasks and responsibilities to team members, providing guidance and support as needed. 
• Coordinate internal and external resources to maintain project timelines and protect project budgets. 
• Follow up on assigned work, documentation, updates, and timely completion of tasks. 

• Enforce safety protocols and procedures to maintain a safe work environment. 
• Ensure team members adhere to safety guidelines. 
• Investigate and report any accidents or incidents. 
• Ensure technicians, installers, vendors, and subcontractors follow required safety practices while onsite. 

Skills, Knowledge & Expertise

• High school diploma or equivalent required. 
• 2+ years of experience in project management, project coordination, operations coordination, construction coordination, field service coordination, or a related role. 
• Ability to manage multiple active projects, tasks, or workstreams in a fast-paced environment. 
• Basic understanding of project budgets, labor tracking, forecasting, or cost management. 
• Proficiency in Microsoft Excel is required. 
• Experience with project management software, ticketing systems, PSA tools, or similar business platforms. 
• Strong communication and interpersonal skills to interact with clients, team members, vendors, subcontractors, and stakeholders effectively. 
• Ability to work independently, manage multiple priorities, and meet deadlines. 
• Strong organizational and problem-solving skills with attention to detail. 
• Ability to delegate responsibilities and follow up on assigned work. 
• Ability to identify project risks, scope gaps, budget concerns, and change order needs early. 

• Associate’s or bachelor’s degree in Business Administration, Project Management, Construction Management, Information Technology, or equivalent experience. 
• 3+ years of experience in project management, project coordination, construction coordination, field service coordination, or related work. 
• Prior experience with ConnectWise Manage or another PSA platform. 
• Relevant project management certifications such as CompTIA Project+, CAPM, PMP, ITIL 4, or Six Sigma. 
• Experience managing or coordinating CCTV, Access Control, physical security, low voltage, structured cabling, or construction-adjacent projects. 
• Experience coordinating technicians, installers, subcontractors, vendors, and client scheduling. 
• Experience managing project budgets, labor forecasts, cost to completion, profitability analysis, and project financial reporting. 
• Familiarity with access control systems, video surveillance systems, cabling infrastructure, door hardware coordination, and field installation workflows.

• Previous experience managing CCTV, Access Control, physical security, low voltage, structured cabling, or construction-adjacent projects. 
• Familiarity with access control hardware, cameras, door hardware coordination, cabling pathways, site surveys, and field installation workflows. 
• Experience working with subcontractors, permitting, inspections, site readiness, and client-driven scheduling constraints. 
• Experience using ConnectWise Manage or another PSA/project management platform. 
• Experience coordinating material readiness, procurement follow-up, installation scheduling, and project closeout. 
• Experience preparing financial updates, budget variance explanations, profitability reviews, or after-action reviews. 

• Lifting up to 50 lbs., twisting, bending, and walking for extended periods during surveys or site visits. 
• Travel to client locations and back to headquarters, distance depending on client, but averaging between 30 to 60 miles one way. 
• Must be willing to work outside of regular business hours depending on the needs of the project and client. 
• May be required to walk job sites, review installation areas, verify site readiness, and coordinate with field teams onsite. 

Job Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long & Short Term Disability
• 401k