Security Team Lead - Luxury Retail FlagshipFull-time · 40 hrs/wk | Wed-Sun, 10:45 AM-7:15 PM | $36.00/hrChicago, IL | CA Guard Card requiredAbout This RoleWe're hiring a seasoned Security Team Lead to run our team at one of Chicago premier luxury retail flagships. This is a hands-on leadership role, you'll be responsible for the daily performance, conduct, and development of the security team while maintaining the high standards our guests expect.Team leadership and team monitoring are at the heart of this position. You'll set the tone for how the team operates, keep a close eye on performance and post coverage, and step in wherever you're needed. We're looking for candidates with at least 15 years of experience in a security supervisor or lead role, ideally in a retail or luxury environment.If you're the kind of leader who leads by example, communicates clearly, and takes ownership of the environment around you, we'd love to hear from you.What You'll DoLead, coach, and monitor the daily performance of the security team, ensuring posts are covered, standards are upheld, and the team is operating at its best. SchedulingServe as the senior on-site authority during your shift, making real-time decisions on incidents and escalationsConduct regular walkthroughs and floor checks to monitor team positioning, guest flow, and potential security concernsManage crowd control during peak hours, product launches, and special events, keeping guests and staff safeOversee access control, delivery logging, and high-value merchandise tracking with accuracy and accountabilityPartner with store leadership on scheduling, incident reporting, and operational planningOnboard and mentor new officers, setting clear expectations and modeling professional conductRepresent the store's standard of excellence in every interaction, your team follows your leadWhat We're Looking ForValid California Guard Card (BSIS-issued), required before your first day15+ years of experience in a security supervisor or lead role, requiredBackground in retail security, luxury retail, hospitality, or a related high-end environment, strongly preferredProven ability to lead and monitor a team in a fast-paced, client-facing settingStrong de-escalation and crowd control skills, you stay composed when the floor gets busyExcellent communication skills, both with your team and with store leadershipSound judgment, sharp situational awareness, and the ability to make confident decisions under pressureReliable transportation and a consistent track record of punctuality