Segment Marketer, Customer Experience

Join Mutual of Omaha''''s Health & Annuity Solutions Marketing team as a Segment Marketer, Customer Experience, where you''''ll help develop and execute targeted marketing strategies that drive engagement, growth, and customer value across key audience segments. Reporting to the Director of Segment Marketing, this individual contributor role leverages customer insights, market trends, and business priorities to create relevant marketing programs that connect with customers throughout their journey. You''''ll collaborate with cross-functional partners to identify opportunities, develop and implement campaigns, measure performance, and optimize results. This role offers the opportunity to shape segment-based marketing strategies that strengthen customer relationships, enhance the customer experience, and support business objectives across the enterprise.

WHAT WE CAN OFFER YOU:

• Estimated Salary (Levels have variable responsibilities and qualifications):

• Segment Marketer: $68,000 - $87,500, plus annual bonus opportunity.

• Sr Segment Marketer: $86,000- $114,000, plus annual bonus opportunity.

• 401(k) plan with a 2% company contribution and 6% company match.

• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.

• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU''''LL DO:

• Develop and execute marketing strategies and communication plans that support customer onboarding and early engagement across Health and Annuity products.

• Assess customer journeys, touchpoints, and communications to identify opportunities, streamline complex information, and enhance the overall customer experience.

• Translate customer insights, business priorities, and research into actionable briefs, messaging, and multi-channel marketing programs.

• Lead assigned marketing initiatives from planning through implementation, managing timelines, dependencies, approvals, and performance tracking.

• Partner with Product, Operations, Customer Service, Creative, Digital, and Compliance teams to deliver seamless and consistent customer experiences from purchase through policy ownership.

• Monitor program performance and customer feedback, leveraging insights to recommend enhancements that improve engagement, satisfaction, and business outcomes.

WHAT YOU'LL BRING:

• Experience in marketing principles, campaign strategy, advertising, and insurance practices/regulations.

• Strong project management and organizational skills with the ability to meet tight deadlines.

• Excellent oral and written communication, problem-solving, and analytical skills.

• Independently manage initiatives and influence cross-functional partners.

• Results-driven, self-motivated team player with the ability to manage multiple priorities.

• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.

• This position is based in Omaha, NE, and operates in a hybrid environment. Associates are currently expected to work on-site as needed to support business needs. In 2027, when Mutual of Omaha opens its new downtown headquarters, this role will transition to an established hybrid schedule that includes two in-office days each week.

PREFERRED:

• Experience applying qualitative and quantitative research, customer insights, and market data to support marketing strategies and business objectives.

• Demonstrated ability to synthesize customer behavior, competitive trends, and market insights into actionable marketing recommendations.

• Experience leveraging campaign performance metrics, customer feedback, and analytics to evaluate results and identify opportunities for optimization.

• Proven track record of making sound business decisions, solving complex problems, and driving results in a collaborative marketing environment.

We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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