Self-Pay Collector

JOB DESCRIPTION

Title: Self-Pay Collector I

Position Summary: Research and secure payment for uninsured, sliding scale, and under insured

patients within the billing department. Utilize billing, collecting, research, and

correspondence communication to solve accounts within Omni within the patient

accounting system. Collects deposits and co-payments for uninsured, under

insured, sliding fee scale and self-pay patients. Explains Omni Family Health

financial policies and provides to patients in an attempt to offer alternatives to

resolve outstanding balances. Acts as a liaison between the patient, the business

office, and clinics to enhance account receivables performance and maximize

service excellence. Provide a variety of patient and financial service tasks.

Job Duties:

The following are essential job accountabilities:

1. Identify all payer sources for patient. Perform patient registration, verification of benefits and

ensure accurate demographic entry for all patient accounts within EPM system.

2. Assist all patients with identifying alternative payment options while minimizing risk to OFH

accounts receivable. Coordinate with accounts receivable staff regarding denial management

corrective actions.

3. Prioritize work to minimize interruptions and increase efficiency in collections process.

4. Ensure continuous communication between the patient and OFH staff prior to scheduled

procedures.

5. Document all financial arrangements within EPM and n otify specific clinic within approved

department timelines

6. Perform retrospective audits of new self pay accounts to update demographic information.

7. Participate in patient accounts receivable collection campaigns as needed to meet department

goals.

8. Handle overflow patient calls

9. Performs other related duties as assigned

Additional Duties

1. HIP AA compliance - Responsible for enforcing compliance with all HIP AA regulations and

requirements. Treats all member infonnation confidential.

2. Compliance - Ensure compliance with all local, state, and federal regulations.

4900 Californ ia Avenue, Suite 400 B, Bakersf ield, CA 93309 I Phone: (800) 300-OMNI I Fax: (661) 4S9-1944 I Main: (661) 459-1900 I omnifamilyhealth.org

3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance

improvement of the organization.

4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and

its components as required by the job functions and highlighted in the Policies and Procedures.

5. All employees will participate in Patient Centered Home Health Model at Omni Family Health.

Qualifications, Education, and Experience

Education:

1. High school diploma or GED

Experience:

2. Minimum of one year billing and accounts receivable experience in a physician practice

environment.

Skills:

I. Ability to work under pressure.

2. Ability to demonstrate effective communication skills with providers and management staff.

3. Ability to draft and implement collection letters.

4. Proficient with excel and other Microsoft office products.

5. Knowledge of payor agreements.

6. Proficiency and accuracy with multiple office tools and software.

7. Accurate data entry skills with the ability to input data into computer systems, compile statistics,

and generate reports.

Responsible to: Collections Supervisor

Classification: Full-time or Part-time, Non-exempt