Job no: 557502Work type: StaffLocation: San JoséCategories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student ServicesJob Summary The Senior Academic Advisor supports the enrollment, retention, engagement, and graduation of upper-division undergraduate students within the Jack Holland Student Success Center. Working under limited supervision, the role provides holistic academic advising, success coaching, and targeted interventions to help students navigate academic requirements and institutional processes. This position plays a key role in fostering student success through relationship-building, program development, and proactive outreach. The advisor independently manages a student caseload while contributing to broader student success initiatives and institutional goals.Key Responsibilities Provide comprehensive academic advising and success coaching to upper-division students using a case management approachDevelop individualized academic plans and guide students in understanding degree requirements, policies, and proceduresMonitor student progress using data tools and implement timely interventions to support retention and completionDesign and deliver workshops, programs, and resources that promote academic success and student engagementBuild strong relationships with students to support transition, persistence, and connection to the university communityAdvise students on navigating institutional processes, including petitions, schedule changes, and academic standing issuesConnect students to appropriate campus resources and advocate for their academic and personal needsDevelop and execute communication strategies aligned with academic milestones, deadlines, and student needsParticipate in orientation, campus events, and student success initiatives to reduce equity gapsCollaborate with faculty, staff, and campus partners to enhance student support servicesKnowledge, Skills & Abilities Knowledge of academic advising best practices, student development theory, and retention strategiesUnderstanding of university policies, degree requirements, and higher education systemsStrong counseling and advising skills, including problem-solving, conflict resolution, and decision-makingEffective written and verbal communication skills with diverse audiencesAbility to build rapport and establish trust with students from varied backgroundsProficiency in student information systems (e.g., PeopleSoft, EAB Navigate) and productivity toolsStrong organizational and time management skills with the ability to manage multiple prioritiesAbility to interpret complex policies and communicate them clearly and accuratelyCommitment to equity, inclusion, and student-centered practicesAbility to work independently while collaborating effectively in a team environmentRequired Qualifications Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution, where such are job-relatedThree years of progressively responsible professional student services work experienceA master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experienceA doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counselingPreferred Qualifications A master's degree in educational counseling or a related fieldExperience providing academic advising or student support services to college students in a post-secondary institutionExperience utilizing advising, case management, or intervention strategies to support student academic progressExperience coordinating programs, initiatives, or projects within a college or university settingCompensation Classification: Student Services Professional IIIAnticipated Hiring Range: $5,540 /month - $5,667/monthCSU Salary Range: $5,540/month - $7,893/monthSan José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:ResumeLetter of InterestAll applicants must apply within the specified application period: April 29, 2026 , through May 17, 2026 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.Contact Information University Personneljobs at sjsu.edu408-924-2252CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the CDC and CDPH applicable to their age, medical condition, and other relevant indications and comply with safety measures established by each campus. The system wide policy can be found by contacting the university or visiting the campus policy page.Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. A contingent offer of employment may be rescinded if the background check reveals disqualifying information or information disclosed by the applicant is shown to be inaccurate. The standard background check includes criminal check, employment and education verification. Some positions may require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g., H1-B VISAS)All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.Equal Employment StatementSan José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotyping, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX provisions apply where relevant. Reasonable accommodation is provided for applicants with disabilities who self-disclose.Advertised: April 29, 2026 (9:00 AM) Pacific Daylight TimeApplications close: Open until filledEducational and respect for privacy requirements have been observed; remove any extraneous links or social media mentions. The description now contains only job-related content.#J-18808-Ljbffr