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Senior Access Manager

Community Health Systems, Inc.
  • Beloit, Wisconsin
    10 days ago

    Job Description

                 
    Job Title:            Senior Access Manager                              Date Prepared:  March 2026
    Location:            Beloit, WI                                                     EEO Category:  Professional
    Department:       Finance                                                        Exempt 
    Reports to:         Revenue Cycle Director
     
     
    JOB SUMMARY
    The Senior Access Manager provides strategic and operational management for patient registration, call-center operations, patient financial counseling, and patient financial advocacy (collections). The position directly supervises Patient Access teams, including the Patient Registration Professional Manager, Patient Financial Counselor Supervisor, and Patient Financial Advocate team.
     
    The Senior Access Manager establishes departmental priorities, performance standards, and improvement strategies while holding subordinate leaders accountable for daily operations, staff performance, regulatory compliance, patient experience, and financial outcomes. This position promotes coordination among patient access, financial counseling, billing, clinical operations, and other revenue-cycle functions to reduce barriers to care and improve front-end revenue-cycle performance.
     
    The Senior Access Manager reports to the Revenue Cycle Director.
     
    ESSENTIAL JOB FUNCTIONS
    1. Provides leadership, coaching, performance management, and professional development to the Patient Registration Professional Manager, Patient Financial Counselor Supervisor, and Patient Financial Advocate team.
    2. Holds subordinate managers and supervisors accountable for daily staffing, workflow management, employee training, competency assessment, productivity, service quality, and performance-management activities.
    3. Establishes shared operational priorities and performance expectations across patient registration, call-center, patient counseling, and financial advocacy functions.
    4. Ensures consistent coordination among the PRP Manager, Patient Financial Counselor Supervisor, Patient Financial Advocates, billing staff, clinical operations, and other revenue-cycle functions.
    5. Oversees departmental performance using measures such as registration accuracy, call-center service levels, patient wait times, eligibility completion, collection performance, payment-plan compliance, financial-assistance turnaround time, patient complaints, and access-related denials.
    6. Reviews performance data, identifies trends and operational risks, and directs subordinate leaders in developing and completing corrective-action and performance-improvement plans.
    7. Ensures that registration, insurance verification, financial counseling, payment collection, bad debt account follow-up, and financial-assistance workflows are coordinated and consistently applied.
    8. Establishes expectations for respectful, patient-centered communication regarding insurance coverage, financial obligations, financial-assistance options, account balances, and payment arrangements.
    9. Serves as an escalation point for complex patient concerns, cross-departmental workflow issues, significant performance problems, and matters that cannot be resolved by subordinate leaders.
    10. Evaluates departmental structures, workloads, technology, and resource needs and makes recommendations to the Revenue Cycle Director.
    11. Participates in the development, review, and standardization of departmental policies, procedures, scripts, workflows, training requirements, and patient-facing information.
    12. Ensures compliance with all CHS policies, HIPAA requirements, and other applicable regulatory and legal requirements.
    13. Partners with billing and finance leadership to identify and reduce registration errors, access-related denials, unresolved patient balances, and other causes of delayed or lost revenue.
    14. Leads performance-improvement and quality-improvement initiatives involving multiple patient access functions.
    15. Prepares and presents departmental performance reports, operational risks, staffing needs, and improvement recommendations to the Revenue Cycle Director and other organizational leaders as needed.
    16. Leads implementation of new technologies, workflows, programs, and organizational initiatives within assigned departments.
     
    LINES OF SUPERVISION
    The Senior Access Manager reports to the Revenue Cycle Director.
     
    The Senior Access Manager directly supervises:
    • Patient Registration Professional Manager
    • Patient Financial Counselor Supervisor
    • Patient Financial Advocate team
     
    The Senior Access Manager has indirect leadership responsibility for the PRP, call-center, patient counselor, and other employees who report through the Patient Registration Professional Manager and Patient Financial  Counselor Supervisor.
     
     
    DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job class.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
     
    Community Health Systems, Inc. is an equal opportunity employer.

    Numbers & Facts

    LocationBeloit, Wisconsin
    IndustryHealthcare Services
    Company Size10,000 employees or more
    Year Founded1985
    Websitehttp://www.chs.net/

    About Company

    Community Health Systems, Inc. is a non-profit 501 (c) (3) 330 HRSA Grantee with Federally Qualified Health Center (FQHC) status. Established from the roots of Inland Empire Community Health Center in Bloomington, CHSI has grown with community health centers in the counties of Riverside, San Bernardino, and San Diego. These centers have been developed in accordance with standards established for safety net providers by the U.S. Department of Health and Human Services (HHS), the Health Resources Services Administration (HRSA), the Public Health Service (PHS), and the Bureau of Primary Health Care (BPHC).

    As such, services are offered to the neediest in each community - the un-insured and under-insured, the working poor, those with limited ability to pay, the homeless, and the indigent. Services are provided at discounted (sliding fee scale) rates for those who qualify based on gross annual income and family size.

    Skills

    • Billingunmatched
    • Coachingunmatched
    • Community Healthunmatched
    • Corrective Actionunmatched
    • Credit and Collectionsunmatched
    • Establish Prioritiesunmatched
    • Financeunmatched
    • Financial Complianceunmatched
    • Financial Planningunmatched
    • Financial Servicesunmatched
    • HIPAA (Health Insurance Portability and Accountability Act)unmatched
    • Insuranceunmatched
    • Leadershipunmatched
    • Maintain Complianceunmatched
    • Medical Billingunmatched
    • Medical Recordsunmatched
    • Medical Treatmentunmatched
    • Operational Strategyunmatched
    • Operationsunmatched
    • Operations Managementunmatched
    • Past Due Accountsunmatched
    • Patient Care Denialsunmatched
    • Patient Educationunmatched
    • Patient Registrationunmatched
    • Performance Analysisunmatched
    • Performance Managementunmatched
    • Quality Assuranceunmatched
    • Quality Managementunmatched
    • Regulationsunmatched
    • Regulatory Complianceunmatched
    • Regulatory Requirementsunmatched
    • Revenue/Sales Reportingunmatched
    • Scripting (Scripting Languages)unmatched
    • Staff Requirementsunmatched
    • Staff Trainingunmatched
    • Standards Strategyunmatched
    • Team Lead/Managerunmatched
    • Trend Analysisunmatched
    • User Interface/Experience (UI/UX)unmatched

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