Senior Account Administrator

OVERVIEW

Senior Account Administrator - Employee Benefits
Remote | Preference for PST and MST time zones

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We're seeking a Senior Account Administrator who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You'll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

Why Alera Group

• Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
  
• Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
  
• Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
  

RESPONSIBILITIES

What You'll Do / Your ImpactClient Partnership & Service Excellence

• Manage ongoing service needs for assigned employee benefits clients
• Act as a primary point of contact for client inquiries, issues, and escalations
• Work closely with Account Managers and Producers to support client satisfaction and retention
• Prepare client-facing materials including benefit summaries, open enrollment guides, and presentation materials

Operational & Compliance Excellence

• Coordinate and support renewal processes, including data gathering, report preparation, and execution support
• Assist with open enrollment planning and execution, including employee meetings and communications
• Communicate with insurance carriers to resolve eligibility, billing, and claims issues
• Maintain accurate client records in agency management systems
• Ensure compliance with applicable regulations and internal processes

Growth & Retention

• Support retention efforts by delivering timely, accurate, and responsive service
• Contribute to positive client experiences that strengthen long-term relationships

QUALIFICATIONS

What You BringRequired

• 4+ years of experience in employee benefits or group insurance
• Strong knowledge of medical, dental, vision, life, and disability plans
• Experience working with insurance carriers and vendor partners
• Proficiency in Microsoft Excel, Word, and Outlook
• Excellent organizational, time management, and communication skills
• Ability to manage multiple accounts and deadlines with strong attention to detail

Preferred

• Life & Health insurance license or ability to obtain quickly
• Experience in an agency or brokerage environment
• Familiarity with compliance topics such as ACA, COBRA, and HIPAA

Core Competencies

• Detail orientation
• Accountability and follow-through
• Collaborative mindset
• Client-first thinking
• Strong communication and organizational skills

ADDITIONAL INFORMATION

Compensation:
Salary range: $64,000 - $65,000 per year

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Remote

Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your