Location: Michigan (on-site) | Type: Full-Time | Department: Sales & Customer Relations Company name confidential — additional details shared during prescreening & further steps.About the Role
We're looking for a Senior Account Manager to own and grow a portfolio of key B2B and institutional accounts. You'll be the primary relationship owner for some of our most important customers — responsible for retention, growth, and ensuring every account gets a best-in-class experience.
This role suits someone who thrives on relationship-driven sales, has strong commercial instincts, and enjoys solving problems for clients rather than just managing a pipeline.
What You'll Do
Manage and grow a portfolio of key institutional and commercial accounts, serving as their main point of contact
Develop account plans and identify upsell/cross-sell opportunities within existing accounts
Negotiate contracts, pricing, and terms with institutional and commercial buyers
Partner with sales leadership to forecast account performance and report on portfolio health
Resolve escalated customer issues quickly and effectively, coordinating across internal teams
Represent the company at industry conferences and trade events
Mentor junior account or sales team members and help refine account management processes
Stay current on industry and market trends to better serve accounts
What We're Looking For
5+ years of experience in account management, B2B sales, or a related relationship-management role
Proven track record of managing and growing a book of business, ideally with institutional or enterprise clients
Excellent communication, negotiation, and relationship-building skills
Comfortable working with CRM tools (e.g., HubSpot or similar) to manage pipeline and reporting
Strong organizational skills and ability to manage multiple accounts and priorities simultaneously
Willingness to travel occasionally for trade shows, conferences, and on-site account visits
Bachelor's degree preferred, or equivalent professional experience
Why Join Us
Work for a stable, profitable, well-established company with a long track record in its industry
Competitive base salary plus performance-based incentives