Senior Account Manager, Inside Sales

Company Information

Headquartered in St. Augustine, FL, with offices and manufacturing facilities all around the globe, Amphenol CIT is one of the worlds leading designers and manufacturers of high-performance wire cable and medical devices. We provide complete interconnect solutions to industries like Aerospace, Military & Defense, Electronics, Space, Medical, Test & Measurement, and Industrial.

Our talented team of employees worldwide helps bring movies to your seat on airplanes, deliver mission-critical information from drones to the command office, transfer heart rhythm to paper, route communications from space, connect power to downhill oil drills, and get planes back in the air faster. At Amphenol CIT, we make the amazing possible. Take the next step to become an integral part of our team by applying today and kickstart your journey with us.

About Us

Amphenol CDI is a global leader in high-performance interconnect solutions. From enabling mission-critical communications for military and aerospace customers to driving innovation in commercial and test & measurement markets, we engineer the connections that power tomorrows technology. With our principal manufacturing site located in Cerritos, California, and global engineering resources across Amphenol, we serve a wide range of customers in Military & Defense, Aerospace, Commercial, Space, Industrial, and Test & Measurement sectors.

SUMMARY

The Sales Operations & Account Coordinator is a key account-facing role responsible for driving revenue growth, maintaining strong customer relationships, and ensuring operational excellence across the quote-to-order process. This role owns the full RFQ-to-order lifecycle in SAP, ensures accurate forecasting and pipeline visibility in Salesforce, and acts as a critical liaison between customers, Outside Sales, Pricing, and Production teams.

By combining proactive customer engagement, quoting intelligence, and operational precision, this role strengthens customer satisfaction, drives pipeline accuracy, and directly contributes to the companys growth strategy. The ideal candidate has hands-on experience in the RFElectrical components or manufacturing industry, excellent communication skills, and a proven ability to manage multiple priorities in a fast-paced environment.

ESSENTIAL JOB FUNCTIONS

Quote-to-Order Execution

• Manage the complete RFQ Quote PO Order Confirmation cycle in SAP with accuracy, speed, and compliance with pricing and margin guidelines.
• Partner with Pricing to provide quote history, pricing deltas, and margin approvals.
• Acknowledge RFQs and inquiries the same day and maintain consistent follow-up until closure.
• Track and maintain win/loss data to support competitive positioning.

Forecasting & Pipeline Management

• Collaborate with Sales and customers to collect and maintain accurate forecasts in Salesforce and SAP.
• Ensure leadership visibility into pipeline health and demand trends through data accuracy and timely updates.
• Support Sales in achieving monthly and quarterly revenue goals through proactive coordination and communication.

Customer Engagement & Quoting Intelligence

• Build and maintain strong relationships with customers, procurement teams, and buyers through professional customer-first communication, emails, calls, conference calls.
• Partner with Outside Sales to align on account strategy, opportunities, and engagement.
• Capture and record quoting intelligence, including program alignment, likelihood of closure, competitors, customer expectations on pricing and lead time, and win/loss outcomes.
• Maintain all account intelligence in SAP for strategic planning and pipeline visibility.

Production Liaison & Post-Order Support

• Serve as the communication bridge between customers and internal teams, Production Planning, Quality, Logistics.
• Provide same-day order status updates, shipment tracking, and confirmations.
• Coordinate expedited requests, RMAs, and rework activities, ensuring prompt resolution and customer satisfaction.
• Monitor customer scorecards, open orders, and credit holds, taking proactive steps to prevent disruptions.
• Suggest partial shipments or other mitigation techniques to maintain continuity and customer trust.

Performance Measures KPIs

• Responsiveness: Same-day acknowledgment and consistent follow-up on customer inquiries.
• Process Accuracy: Timely, error-free management of SAP and Salesforce transactions.
• Engagement Quality: Strong customer relationships, proactive communication, and high satisfaction scores.
• Pipeline Accuracy: Clean forecasting data and timely closure of quotes/orders.

Other Duties as Required

To succeed in this job, an individual must satisfactorily perform each essential job function. The requirements below represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and EXPERIENCE

• Bachelors Degree Preferred
• Minimum 3 years of experience in Account Management, Inside Sales, or Sales Operations within the RFElectrical components or manufacturing industry.
• Proficiency in SAP Sales & Distribution or Order Management and Salesforce CRM required.
• Strong understanding of quote-to-order and order-to-cash workflows.
• Excellent written and verbal communication, organization, and multitasking skills.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.

LANGUAGE REQUIREMENTS

• Excellent verbal and written communication skills in English.
• Conversational in any other language is a plus.

JOB SKILLSCustomer Engagement & Relationship Management SAP & Salesforce Expertise Quote & Order Management Forecasting & Pipeline Accuracy Cross-Functional Communication Attention to Detail & Process Optimization

Must be able to work well under pressure with short deadlines. Excellent organizational, documentation, and communication skills.

PHYSICAL DEMANDS

As part of their job duties, the employee must sit for lengthy periods while operating a computer. They frequently use their hands to type, handle objects, and communicate verbally. Additionally, they may need to stand, walk, reach, and occasionally lift objects weighing up to 50 pounds. This role requires lifting, carrying, pushing, pulling, reaching overhead, reaching at or below shoulder level, and keyboarding. According to ADA regulations, reasonable accommodation will be provided to ensure that individuals with disabilities can perform the jobs essential functions.

ENVIRONMENTAL POLICY

Amphenol CDI is fully committed to minimizing the environmental impact of its operations, activities, and products. To achieve this, we adhere to all applicable environmental regulations and laws, prevent pollution, and continuously improve our environmental performance in all our global operations. This is possible through an Environmental Management System that provides a framework for setting and reviewing our environmental objectives and targets. We aim to identify and reduce any negative environmental impact our business activities may have.

PERSONAL PROTECTIVE EQUIPMENT REQUIREMENTS

• ASTM F-2412-2005 ANSI Z41-1999 or ANSI Z41-1991 rated safety toe shoes in specific areas.
• Clear ANSI Z87.1 safety-rated glasses in specific areas.
• Hearing protection in specific locations.
• Ability to comply with JSA in specific areas.

EXPORT COMPLIANCE DISCLAIMER

This position includes access or potential access to ITAR and EAR Export Administration Regulations technical data. Therefore, candidates must qualify as US Persons defined as US Citizens or Permanent Residents, Green Card Holders.

TRAVEL

Approximately 0% of travel is expected.

SALARY INFORMATION

According to several states laws, this positions salary range falls between $70,000 and $80,000 annually. However, this salary information is merely a general guideline. When extending an offer, Amphenol CDI considers various factors such as the positions responsibilities, scope of work, candidates work experience, education, training, essential skills, internal pay equity, and market considerations.

I understand the job description, requirements, and can fulfill the essential duties, responsibilities, and qualifications.

AMPHENOL CIT RESERVES THE RIGHT TO MODIFY INTERPRET OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES INCLUDING ESSENTIAL DUTIES TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS AT-WILL. THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

Amphenol CIT is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information regarding EEOC requirements, please visit http://www.dol.gov/ofccpregs/compliance/posters/spfeeopost.pdf and http://www.dol.gov/ofccpregs/compliance/posterspdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Due to the nature of our business, the candidate must be able to legally work in the United States. We are unable to provide sponsorship. Position requires candidate to be a U.S. person as defined in ITAR 22 CFR 120.15, U.S. Citizenship or Resident Alien Status, and defined by 8 U.S.C. 1101a 20.

Amphenol CIT participates in the United States Department of Homeland Security E-Verify program. The E-Verify program is a web-based employment eligibility verification system for newly hired employees operated by the U.S. Citizenship and Immigration Services.

Any candidate that needs an accommodation or assistance with the application process should contact HR at Recruiting-Corp@AmphenolCIT.com