Senior Account Manager

Senior Account Manager

Confidential Opportunity | Middlesex County, MA 

We are seeking a highly motivated and experienced Senior Account Manager to oversee security operations within a complex, multi-site corporate environment. This leadership role is responsible for driving operational excellence, maintaining strong client partnerships, and leading a large team in support of a world-class security program.

The Senior Account Manager will provide strategic direction and day-to-day oversight of security operations, ensuring the highest standards of service, compliance, and performance. This role requires a proven leader who can effectively manage personnel, coordinate emergency response efforts, oversee investigations, implement best practices, and continuously improve operational effectiveness.

Details: 

This is a Monday-Friday position during normal business hours 

Salary: $88,000-95,000/yearly

Key Responsibilities:

• Lead security operations across a large, multi-location account.
• Build and maintain strong relationships with client stakeholders.
• Oversee staffing, scheduling, training, employee development, and retention.
• Manage security programs including access control, visitor management, incident response, investigations, and risk mitigation.
• Monitor operational performance through KPIs, audits, and reporting.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Support budgeting, resource management, and operational planning.
• Drive continuous improvement initiatives and implement industry best practices.

Qualifications:

• 7+ years of progressive leadership experience in security, operations, law enforcement, military, or a related field.
• Experience managing large teams in a fast-paced environment.
• Strong client service, communication, and leadership skills.
• Demonstrated success managing complex operations and multiple priorities.
• Experience with security systems, emergency management, and workforce planning.
• Skilled in using technology to support account management activities, including scheduling, workforce planning, performance tracking, reporting, and client communication.
• Bachelor's degree is preferred or equivalent combination of education and experience.

Benefits:

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
• 10 Vacation Days
• 6 Sick Days.
• 7 Paid Holidays
• Floating Holidays – 4 floating holiday (Per calendar year).
• Employee Discounts: Apple, Verizon, Vehicles & More!
   

All candidates must be willing to participate in Securitas’ pre-employment screening process.

Please note: This is a confidential search. Details regarding the client organization, location, and specific operational environment will be shared with qualified candidates as they move forward in the interview process.