Senior Account Manager
$125–175K Base + Bonus
About the Position
We are looking for a Senior Account Manager with experience supporting enterprise-level clients in SaaS and marketing technology environments. In this role, you will work with an Account Lead to manage a portfolio of strategic customer accounts—primarily Fortune 500 companies and top-tier agencies—ensuring satisfaction, retention, and account growth.
You'll serve as a trusted partner to customer stakeholders, helping them get maximum value from the platform and navigate today's fast-evolving AI-driven marketing landscape. Working closely with the Account Lead and cross-functional teams, you'll play a critical role in delivering results, surfacing opportunities, and maintaining strong client relationships.
What You'll Be Doing:
- Manage day-to-day relationships with the Account Lead for a set of strategic customer accounts, ensuring high levels of satisfaction and engagement.
- Support the development and execution of account plans aligned with customer objectives and internal growth goals.
- Act as a strategic partner to mid- and senior-level customer stakeholders, helping them understand and apply product capabilities to meet their goals.
- Identify opportunities to increase product adoption and drive account expansion in partnership with the Account Lead and Sales.
- Collaborate cross-functionally with the Account Lead, product, support, marketing, and sales teams to deliver a seamless customer experience.
- Monitor account health through usage data, feedback, and customer sentiment to proactively address risks and improve outcomes.
- Support renewal and upsell efforts, including coordination of deliverables, documentation, and stakeholder communication.
- Stay informed on industry trends, customer use cases, and best practices to provide relevant, forward-thinking recommendations.
- Help develop case studies, insights, and reporting that add value to the customer and internal teams.
Qualifications:
- 3–5 years of experience in account management, client success, or strategic partnerships—ideally in a SaaS or marketing tech environment.
- Proven ability to manage enterprise customers and support complex account needs with a consultative approach.
- Strong communication and presentation skills, with the ability to build trust with both technical and business stakeholders.
- Comfortable working with data and analytics to extract insights and inform strategy.
- Organized and detail-oriented, with the ability to manage multiple accounts and deliverables in a fast-paced environment.
- Experience working cross-functionally with internal teams (sales, product, support, etc.) to deliver customer outcomes.
- Proactive, solutions-oriented mindset with a passion for customer success.
- Experience working with AI-driven marketing platforms, Martech stacks, or digital media solutions is a plus.
- Excellent verbal and written communication abilities.
- Startup-ready mentality—excited by the challenge of building from scratch and thriving in ambiguity.
- High energy, self-starter attitude with a bias toward action.
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