Senior Account Manager - People Solutions (Employee Benefits)

Description:

• Develops and maintains favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.

• Oversees the servicing of a designated book of business as relating to marketing, claims, and administration

• Researches an issues' root cause, implements, and resolves policy-related issues

• Recommends potential enhancements or improvements to processes, products, and/or policies

• Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.

• Develops financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations

• Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans

• Engages in Client strategy meetings to manage insured expectations for upcoming term

• Develops and presents coverage plan and renewal terms to Client

• Assesses and interprets exposure information from the Client

• Analyzes quotes from carriers to determine appropriate recommendations

• Interprets and evaluates policy terms to ensure adequate coverage for Client's identified exposures

• Facilitates Client premium financing

• Participates in negotiations with carriers for new and renewal quotes

• Collaborates with senior staff in selecting new markets for submission and requesting quotes

• Reviews new business opportunity information and provides related recommendations to Unit Manager/Account Executive

• Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors

• Researches and understands industry trends and government regulations

• Mentors and trains junior-level staff

• Performs other responsibilities and duties as needed