Senior Account Manager

About the JobThe Senior Account Manager is the commercial owner of the customer relationship — responsible for driving retention, renewals, and revenue expansion across an assigned portfolio. You will partner closely with Customer Success to maximize Net Revenue Retention (NRR), accelerate multi-year contract adoption, and build the kind of long-term customer relationships that become a competitive advantage.This role is built for a proactive operator with an ownership mentality. You're comfortable leading executive-level negotiations, navigating difficult renewal conversations, and identifying strategic growth opportunities before they're obvious. If you thrive in high-accountability, high-growth environments — this is the role.Remote and hybrid options are available. Employees located within 30 miles of Plano TX must be in‑office Tuesday through Thursday each week. Remote candidates are ideally located in states such as AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, UT, VA, WA, WI.What You'll DoCommercial OwnershipOwn retention strategy, expansion revenue, and renewal outcomes across your assigned account portfolioLead pricing, packaging, contract, and negotiation conversations with customersDrive multi-year contract adoption and renewal predictabilityMaintain accurate renewal and expansion forecasting in SalesforceExpansion & GrowthIdentify and execute upsell and cross-sell opportunities within existing accountsBuild and manage an expansion pipeline across your book of businessPartner with Customer Success to convert adoption signals into revenue growthIdentify whitespace opportunities and develop strategic account growth plansRisk ManagementEngage proactively in churn-risk scenarios and lead commercial save strategiesLead recovery conversations with at‑risk customers, centered on business value and partnershipDevelop and execute retention plans for high-risk accountsExecutive Relationship ManagementBuild trusted relationships with decision-makers and executive stakeholders across your portfolioLead Executive Business Reviews (EBRs) and strategic account planning sessionsDrive business-focused customer conversations centered on ROI and long-term partnershipCross-Functional PartnershipCollaborate with Customer Success, Support, Product, Operations, and Leadership teams to improve customer outcomesAct as the commercial voice of the customer internally — bringing market feedback and customer insights to cross-functional partnersWhat You've DoneRequiredSpent 5–10+ years in SaaS Account Management, Customer Growth, Renewals, or Strategic AccountsCarried and consistently achieved a retention and/or expansion quotaManaged a complex renewal cycle end-to-end, including pricing conversations, multi-year structuring, and contract negotiationsDriven measurable NRR improvement and maintained disciplined forecast accuracyLed executive-level customer conversations focused on ROI, business outcomes, and strategic partnershipBuilt and managed an expansion pipeline within existing accountsOperated with a high degree of ownership in a fast-paced, high-growth SaaS environmentPreferredWorked in Fintech, HRTech, Payroll, Benefits, or a PE-backed SaaS environmentNavigated segmented account models with clear ownership across CSM and AM functionsUsed Salesforce and CS platforms such as Gainsight, ChurnZero, or CatalystBalanced customer empathy with commercial outcomes in high-stakes situationsWhy Join Tapcheck?Mission that matters – changing how Americans access their pay. Give workers financial flexibility without the debt trap of payday loans.Flexible PTO with no accrual caps or counting days.10 paid holidays, including both Christmas Eve and New Year's Eve.Comprehensive health coverage via Blue Cross Blue Shield of Texas, plus dental and vision through MetLife.FSA, Basic Life/AD&D, and an Employee Assistance Program.401(k) with a 100% match up to 3% of your salary, eligible after 90 days.A team that lives its values – humility, grit, and a genuine drive to raise the bar every day.CompensationCompensation at Tapcheck is competitive and benchmarked to your role and the market. We're committed to a total rewards package that reflects your impact. Full details are shared as part of our hiring process.Equal Employment Opportunity PolicyTapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.#J-18808-Ljbffr