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Senior Account Manager

Alera Group

Springfield, Missouri

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Brokerage, COBRA (Consolidated Omnibus Budget Reconciliation Act of 1985), Communication Skills, Compensation and Benefits, Computer Skills, Contract Analysis, Customer Escalations, Customer Relations, Customer Support/Service, Employee Benefits, Establish Priorities, FMLA (Family and Medical Leave Act of 1993), Funding, Health Insurance, Health Plan, Insurance, Leadership, Life Insurance, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Organizational Skills, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Property and Casualty Insurance, Public/Media/Press/Analyst Relations, Regulations, Resolve Customer Issues, Retention Programs, Retirement Plan, Sales Management, Spreadsheets, Staff Training, Team Player, Time Management, Training/Teaching, Webinar, Writing Skills
LOCATION
Springfield, Missouri
POSTED
7 days ago
OVERVIEW

Alera Group is looking for a Senior Account Manager - Employee Benefits Health and Welfare. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team - joining us may be the perfect fit for you!
About Alera Group
Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service.

About the Role

The Account Manager coordinates the placement and service of employee benefits for Alera Group clients. This position is client-facing and leverages competencies and advanced knowledge of group employee benefits insurance services, HR administrative functions and plan design to best service clients.
Why Alera Group
  • Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
  • Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
  • Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way
RESPONSIBILITIES

  • Account management including escalated claim research and resolution
  • Daily communication with internal and external clients
  • New group implementation, coordinate internally and set up external vendors, including, but not limited to Medical, Dental, Vision, Life, Disability, Worksite, COBRA, HSA, FSA, HRA, LOAs, FMLA services
  • Client liaison, problem solving
  • Project implementation and completion
  • Review and interpret documents and contracts
  • Employee education, conduct meetings, and employee communication materials
  • Lead the required peer-review of employee communications material
  • Conduct employee education recordings, webinars as needed
  • Work efficiently in a fast-paced environment with many demands
  • Ability to multi-task
  • Organizational skills, prioritizing, and meet deadlines
  • Be proficient in Microsoft Office applications
  • Attend training sessions to stay updated on product, regulation, or policy changes
  • Have strong analytical and problem-solving skills
  • Strong verbal and written communication skills
  • Build internal and external relationships

QUALIFICATIONS

What you bring:
  • Undergraduate college degree preferred; or experience equivalent considered
  • Life and Health Insurance State License - required
  • Insurance carrier, benefits administration, and/or insurance brokerage experience required.
  • Intermediate to advanced knowledge of the following:
    • Fully-insured and Self-funding health plans
    • Wellness programs, dental, life, short- and long-term disability
    • Regulatory environment of employee benefit plans
  • Ability to establish priorities, work independently and proceed with objectives with little or no supervision
  • Computer skills with proficiency in Word, Excel and PowerPoint including strong proficiency in verifying financial spreadsheets
ADDITIONAL INFORMATION

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:

This role is Hybrid
Professional Development - Alera Group Academy
At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You'll have access to:
  • Role-specific learning paths
  • Leadership development programs
  • Technical and compliance training
  • Industry certifications and continuing education support
  • Peer learning and knowledge-sharing communities
Whether you're deepening technical expertise or preparing for leadership, we're invested in helping you grow.
Licensure & Certifications
  • Active Property & Casualty license required
  • Ongoing continuing education required to maintain licensure
We're an equal opportunity employer. All applicants will

About the Company

A

Alera Group

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