GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Your role on the team:
Serves as the customer service liaison between GEODIS and the customer
Select appropriate carrier and routing based on shipment characteristics or customer requirements
Processes all documents and information requests received from GEODIS
Opens files, enters notes, information and document requests in Cargowise system
Sends information/document requests to company's employees, suppliers, service providers or overseas production offices as needed
Communicates with specified offices, departments, and teams on all issues in addition to customers, carriers, and vendors
Files document requests, correspondence and documents in a file folder identified by the applicable shipping number
Coordinates shipping details with overseas agent
Convert and verify shipment weight and volume
Calculate rates and price conversions; profit and loss analysis
Assist customers with question complaints, requests, tracking and tracing
Completes invoicing requirements accurately and within Company DETI time requirements
Ensure all shipment data elements are entered accurately and timely within company IRIS requirements maintaining a minimum 95% accuracy level
Arrange bookings with airlines, ocean carriers, and/or trucking companies, review documentation, issue documents to meet government regulations and carrier regulations
Instruct warehouse staff to properly build and deliver against pick lists manifest to gain profitability
Ensure email and telephone calls are promptly and politely answered
What you need:
Intermediate proficiency in AS400 and Cargowise
Minimum 3 years’ experience in custom brokerage, importation or exportation of goods or an equivalent combination of both education and experience
Must have a familiarity with potential client systems including ERP systems, TMS and WMS applications and other software solutions common in the logistics industry
Intermediate efficiency in Microsoft Outlook, Word, PowerPoint, SharePoint and Excel
Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customers
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
What you gain from joining our team:
Access wages early with the Rain financial wellness app
Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment
Health, dental, and vision insurance after 30 days of employment
401k match
Paid maternity and parental leave
Access to career development, employee resource groups, and mentorship programs
Employee discounts
Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
Free financial wellness programs
Daycare discount program
Opportunities to volunteer and give back to your community
+ more!
Join our Team!
Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview!