Senior Accounts Receivable Analyst

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need - because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Title: Senior Accounts Receivable Analyst

Department: Finance

FLSA Status: Salaried Non-Exempt

Reports to: Finance and Operations Manager

Supervises: N/A

Salary: $65,000 - $85,000 annually

About the Position

The Senior Accounts Receivable Analyst is responsible for managing incoming payments, maintaining accurate financial records, and ensuring that a company's revenue cycle runs smoothly. This role sits at the intersection of accounting, customer service, and financial analysis.

Job Description

The Senior Accounts Receivable Analyst oversees billing, collections, and account reconciliation processes. They monitor outstanding invoices, follow up with clients on overdue payments, and help maintain healthy cash flow. The role also involves analyzing receivables data, identifying trends or risks, and supporting financial reporting.

Key Responsibilities / Tasks

• Generate and issue accurate invoices to customers in a timely manner
• Monitor accounts to identify outstanding balances and overdue payments
• Follow up with customers via email or phone to collect payments
• Reconcile customer accounts and resolve billing discrepancies
• Apply incoming payments (checks, ACH, wire transfers) to the correct accounts
• Maintain detailed and organized records of all transactions
• Prepare aging reports and summarize receivables status for management
• Assess customer creditworthiness and recommend credit limits when needed
• Support month-end and year-end closing processes
• Ensure compliance with company policies and accounting standards

Skills & Qualifications

• Bachelor's degree in Accounting, Finance, or related field (or equivalent experience)
• Strong understanding of accounting principles and accounts receivable processes
• Proficiency in accounting software (e.g., D365, SAP, QuickBooks) and Excel
• Excellent attention to detail and organizational skills
• Strong communication and problem-solving abilities
• Ability to manage multiple priorities and meet deadlines

Position Requirements: Qualifications under the Americans with Disabilities Act (ADA)

To successfully perform this job, individuals must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Education and Experience:

• Bachelor's Degree or Associates Degree in Accounting or Finance, or a related field preferred; equivalent work experience considered.
• Minimum 3-5 years' accounts receivable experience.
• Minimum 3 years' experience in leading or supervising teams.
• Ability to perform multiple complex projects simultaneously.
• Strong communication and interpersonal skills to work effectively with internal teams and external customers.
• Intermediate knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Experience with D365 Enterprise Resource Planning (ERP) or similar accounting software.
• Proficient with 10-key by touch.
• Ability to learn new technology and software as related to the job.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Able to work under tight deadlines and adapt to changing business needs.
• Excellent written and verbal communication skills.
• Prior experience in nonprofit accounting is helpful but not required.

Physical Abilities:

• Ability to sit at a desk and work on a computer for extended periods of time.
• Occasionally required to lift and carry files or documents weighing up to 10 pounds.
• Ability to communicate effectively in person, over the phone, and in writing.
• Visual acuity to review detailed financial documents and computer screens.
• Ability to perform repetitive hand and wrist movements, such as typing and using a mouse.
• Maintain reliable attendance and communicate effectively with diverse audiences.

Essential Mental/Sensory Abilities:

• Excellent verbal and written communication skills
• Analytical skills
• Problem-solving, organizing, categorizing, and analyzing data
• Strong attention to detail, prioritization, time management, and multi-tasking skills
• Foster an environment of initiative, communication, accountability, and excellence

Work Environment: This role primarily operates in a professional office environment with moderate noise level. May require occasional travel to off-site meetings.

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

Everyone Is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage

• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)

• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability

• Flexible Spending Accounts (FSA) Plan

• Roth and 403(b) Retirement Savings Plan program

• Paid vacation, (9) holiday and sick time

• Limited paid time off for Jury Duty and Bereavement Leave

• Employee discounts

• Employee referral bonus

• Employee Assistance Program (EAP)

• Mentorship Program

• Career Advancement Opportunities

• Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.