Senior Administrative Assistant & Guest Support Coordinator

Senior Administrative Assistant to the Medical Director
La Chel Medical Aesthetics | New Hope, PA | Full-Time, On-Site

Bachelor's degree required. 2+ years of administrative experience required.

About Us
La Chel Medical Aesthetics is a physician-led, concierge-style medical aesthetics practice with four locations across the greater Philadelphia region. We specialize in injectables, skincare, wellness, and hormone therapy, and we are known for delivering a high-end, personalized experience to every guest.

About the Role
We are looking for a polished, highly organized, and proactive Executive Administrative Assistant to serve as the Medical Director's right hand on the administrative side of the practice. You will manage priorities, keep projects moving, and make sure nothing falls through the cracks, while also supporting our New Hope team and guest experience.

This role is ideal for a skilled multitasker who stays one step ahead, handles confidential information with discretion, and takes real ownership of their work without needing constant direction.

Compensation & Perks

$25-30/hour, based on experience

Employee discounts on treatments and skincare

Clear path to growth into leadership or operations roles

Supportive, team-oriented environment

What You'll Do

Executive & Administrative Support

Serve as the Medical Director's primary administrative partner, managing her calendar, communications, and priorities

Track projects, deadlines, and follow-ups across the practice

Prepare reports, spreadsheets, and documents for management

Build and maintain organized systems for files, schedules, and workflows

Use AI tools (such as ChatGPT, Claude, or Microsoft Copilot) to streamline administrative work, drafting, and reporting

Handle sensitive and confidential business and patient information with complete discretion

Guest Experience

Greet guests warmly and professionally

Answer phones and respond to client inquiries with a polished, welcoming demeanor

Schedule and confirm appointments

Help create a calm, high-end experience from first call to checkout

Operational Support

Coordinate provider schedules and daily flow

Support front desk operations during high-volume periods

What We're Looking For

Bachelor's degree (required)

2+ years of administrative, executive assistant, or office management experience (required)

Proven ability to multitask and manage competing priorities in a fast-paced environment

Advanced Excel skills (formulas, pivot tables, reporting) and strong proficiency across Microsoft 365 (Outlook, Word, Teams)

Hands-on experience using at least one or two AI tools in a work setting

Excellent written and verbal communication

Highly organized and detail-oriented

Self-starter who solves problems independently

Professional, dependable, and trustworthy

Nice to Have

Experience in a medical spa, healthcare, hospitality, or professional office

Experience supporting a physician, executive, or business owner

Familiarity with scheduling systems or EMRs

Knowledge of HIPAA and patient confidentiality practices

Schedule & Commitment

Full-time, on-site in New Hope, PA

We are looking for someone ready to make a long-term commitment and grow with the practice