Senior AI Architect

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

• Own the architecture of TeamViewer's AI platform, defining how internal and third-party agents discover context, access tools, and execute actions across TeamViewer ONE.

• Define the platform architecture for agent orchestration, tool integration, context management, memory, and trust boundaries.

• Establish standards for evaluating, monitoring, and improving AI systems, including observability, quality measurement, and production tracing.

• Drive architectural decisions around model selection, routing, fallback strategies, vendor dependencies, and cost optimization.

• Partner with Security to design safeguards for AI systems, including permission controls, tenant isolation, auditability, and protection against prompt-based attacks.

• Provide technical leadership, mentorship, and hands-on guidance to engineering teams during planning and delivery.

• Lead architecture and design reviews and maintain clear, accessible documentation.

• Identify and mitigate architectural risks related to scalability, reliability, model behavior, vendor dependencies, licensing, and compliance.

Requirements

• 7+ years of software engineering experience designing and delivering complex, large-scale systems.

• Deep expertise in AI and agent-based architectures, including tool-using agents, retrieval systems, context engineering, orchestration frameworks, and evaluation methodologies.

• Strong hands-on development experience in Python and TypeScript, with familiarity across technologies such as Java, Kotlin, React, C++, and C#.

• Experience bringing AI-powered products into enterprise production environments, including security, compliance, multi-tenancy, reliability, and cost management.

• Strong understanding of software architecture, distributed systems, and scalable design patterns.

• Ability to communicate complex technical concepts to both technical and business stakeholders and drive decisions across teams.

• Experience with software licensing, open-source compliance, and risk management for AI technologies and third-party dependencies.

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.

What we offer

• Competitive compensation and bonuses

• Flexible PTO and paid holidays

• 401(k) with employer matching

• Comprehensive Health insurance package including 100% employer-paid medical coverage

• Up to 12 weeks of Parental Leave

• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid

• Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings

• Open door policy and business casual dress code

• We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

Work location for this position is Austin, TX.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.