ITTConnect is seeking an experienced Senior AI / ML Engineer (Python) to work for a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. End client is in the telecom industry.
Job location: Charlotte, NC.
We are seeking a highly experienced senior AI Engineer, designing scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and innovation across voice AI systems.
Key Responsibilities:
Architect and develop AI-driven IVR and conversational systems using Python
Build NLP models for text classification and clustering to support intent detection and call routing
Perform data analysis using SQL
Design and deploy LLM workflows (prompt engineering, RAG, evaluation) for voice and chat use cases
Lead development of Agentic AI workflows for multi-step customer interactions
Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management
Partner with IVR platform, speech engineering, and product teams
Mentor offshore and junior AI engineers
Requirements
12+ years of experience in AI / ML
Strong proficiency in Python.
Proven expertise in NLP, including:
Text classification
Clustering
Strong experience in data analysis using SQL
Hands-on experience with LLMs:
Prompt engineering
Evaluation frameworks
Retrieval-Augmented Generation (RAG)
Good to Have:
Experience with Agentic AI and multi-agent orchestration
Experience with LLMOps / MLOps in production environments
Cloud Experience
Libraries & Tools:
Python / ML: NumPy, Pandas, Scikit-learn, XGBoost
NLP: spaCy, Hugging Face Transformers, NLTK, Sentence-Transformers
LLM Frameworks: LangChain, LlamaIndex, OpenAI SDK
Agentic AI (Good to Have): LangGraph, AutoGen, CrewAI