Job Description
You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
Individual contributor responsible for designing, building, and operationalizing AI-driven solutions that integrate seamlessly into enterprise systems. This role combines hands-on engineering, architecture, and governance, ensuring AI solutions are scalable, secure, compliant, and aligned with business objectives.JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
Design and build enterprise AI applications using LLMs, prompt workflows, RAG, and agent-based patterns
Evaluate model quality, latency, cost, safety, and business effectiveness
Implement responsible AI controls, observability, and governance for production AI systems
Partner with architects, product owners, and business teams toidentifyand scale high-value AI use cases
Convert prototypes into production-ready, reliable applications
Enable automation of repeatable business processes using AI
Develop APIs and microservices to expose AI capabilities
Integrate AI solutions with enterprise platforms (claims, document systems, data platforms)
Ensure scalability, resiliency, and cost optimization
Implement test automation (unit, integration, end-to-end)
Apply secure coding practices (OAuth, JWT, secrets management)
Mentor engineers and guide AI best practices
Collaborate with business units, IT, and vendors
Evaluate emerging AI technologies and recommend solutions
May perform additional duties as assigned.
Reporting Relationship
Typically Director or above
Skills, Knowledge & Abilities
Strong programming skills in Java, Python, TypeScript,FastAPI, Spring Boot for APIs and services.
Experience using AI-enabled development tools such as GitHub Copilot, Claude Code, Cursor, and MCPs.
Experience with RAG (Retrieval-Augmented Generation) pipeline architecture and development.
Experience with agentic system design for multi-step automation (single-agent and multi-agent), including orchestration, state and memory patterns, tool integration, and safe autonomy controls (permissions, approvals, and auditability).
Experience with Google Cloud Platform (GCP), including services such as GKE, Cloud Storage, PostgreSQL, Pub/Sub, Secret Manager,BigQuery, and Vertex AI.
Advanced knowledge of designing and building integration platforms, APIs, and web services.
Experience with CI/CD automation using tools such as Docker, GKE, GitHub, and GitHub Actions.
Strong analytical, problem-solving, and communication skills
Experience with SQL/NoSQL data stores (modeling and query optimization)
Automated testing experience (unit and integration)
Working knowledge of React and front-end fundamentals (components, state, and API integration)
Strong understanding of SRE and observability fundamentals (logs, metrics, traces) and how to use them to diagnose distributed system behavior
In-depth knowledge of the system development life cycle and of system and application development technology alternatives.
Experience working in high-performing Agile teams
Excellent communication and interpersonal skills, with the ability to work effectively with peers, IT management and staff, and internal and external business partners and clients.
Preferred insurance industry knowledge.
Education & Experience
Bachelor’s degree in computer science or related discipline, or equivalent work experience.
Typically, a minimum of 7 years of systems analysis and application development experience, including 3+ years of experience building AI solutions.
Applicable certifications preferred.
#LI-KJ1 #LI-HYBRID
In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia,California, Colorado, Connecticut, Illinois,Maryland, Massachusetts, New York and Washington,the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact
leaveadministration@cna.com
Numbers & Facts
| Location | Chicago, Illinois |
| Industry | Other/Not Classified |
| Salary | $72,000–$141,000 Per Year |
| Company Size | 100 to 499 employees |
| Year Founded | 1940 |
| Website | https://www.cna.org/ |
About Company
CNA's approach to research is a modern iteration of the Newtonian principle that complex, dynamic processes are best understood through direct observation of events and people.
That was the methodology CNA analysts first applied in the 1940s when they pioneered the field of operations research by helping the Navy address the German U-boat threat. Not content to study the problem from afar, this small group of MIT scientists insisted on deploying with Navy forces in order to observe operations and collect the data needed for meaningful analyses. Their groundbreaking work, and the anti-submarine warfare equations it produced, set a standard for operations research methods that CNA has maintained for 75 years.
Today, with more than 500 professionals at our headquarters and 50 researchers in the field, CNA still takes a multi-disciplinary, real-world approach to our work. On-site analysts carefully observe all aspects of a process—people, decisions, actions, consequences—and then collaborate with a headquarters-based research team to assess data and arrive at findings.
CNA's objective, empirical research and analysis helps decision makers develop sound policies, make better-informed decisions, and manage programs more effectively. Our work, which in its early decades focused solely on defense-related matters, has grown to include investigation and analysis of a broad range of national security, defense, and public interest issues including education, homeland security and air traffic management. Through our Center for Naval Analyses and Institute for Public Research, we provide public-sector organizations with the tools they need to tackle the complex challenges of making government more efficient and keeping our country safe and strong.
Skills
- Agile Programming Methodologiesunmatched
- Analysis Skillsunmatched
- Application Programming Interface (API)unmatched
- Artificial Intelligence (AI)unmatched
- Automationunmatched
- Business Processesunmatched
- Cloud Computingunmatched
- Cloud Storageunmatched
- Communication Skillsunmatched
- Computer Programmingunmatched
- Computer Scienceunmatched
- Continuous Deployment/Deliveryunmatched
- Continuous Integrationunmatched
- Cost Controlunmatched
- Distributed Computingunmatched
- Dockerunmatched
- Emerging Technologyunmatched
- GCP (Good Clinical Practices)unmatched
- GitHubunmatched
- Identify Issuesunmatched
- Insuranceunmatched
- Interpersonal Skillsunmatched
- Javaunmatched
- Leadershipunmatched
- Management of Information Systems/Technology (MIS)unmatched
- Memory Hardwareunmatched
- Metricsunmatched
- Microservicesunmatched
- OAuthunmatched
- PostgreSQLunmatched
- Problem Solving Skillsunmatched
- Production Systemsunmatched
- Programming Toolsunmatched
- Prototypingunmatched
- Python Programming/Scripting Languageunmatched
- Secure Codingunmatched
- Software Developmentunmatched
- Software Engineeringunmatched
- Systems Analysisunmatched
- Test Automationunmatched
- Testingunmatched
- Unit Testunmatched
- Use Casesunmatched
- User Interface/Experience (UI/UX)unmatched
- Web Servicesunmatched
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