Senior AI Workforce Digital Specialist

Overview

Retail and Consumer Goods organizations are reimagining how work gets done as Artificial Intelligence (AI) transforms the store, frontline, corporate office, supply chain, merchandising, marketing, and customer experience. As a Senior AI Workforce Specialist supporting Retail and Consumer Goods customers, you will engage customers to identify impactful AI opportunities, transform the employee experience, and unlock new business value. You will orchestrate Microsoft specialists, account teams, partners, and technical resources to translate customer priorities into compelling AI Workforce solutions and accelerate opportunities from vision to successful customer and sales outcomes.

Digital Enterprise Sales (DES), as part of Microsoft's Global Enterprise Sales organization, empowers our customers through the unique value of the Microsoft Cloud by building a globally led, digital-first scale organization aligned with partners. As part of our local subsidiaries or Digital Sales centers around the world, you will engage a dedicated set of enterprise customers to identify and achieve their business objectives through best-in-class digital engagement and partner co-selling. You will also have an opportunity to work collaboratively across teams while living our Global Enterprise Sales and Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Customer Obsession. If you have a passion for driving digital first solutions and delivering customer satisfaction, we invite you to learn more about Digital Enterprise Sales team and the value we bring to our customers, partners, and one another, every day.

As part of our transformation, one of our key areas of focus is the modernization of our sales motions. The Global Enterprise Sales organization with a charter to achieve Microsoft and Customer business outcomes with a focus on AI, Copilot and Security.

As the Senior AI Workforce Digital Specialist, you will be a solution sales expert within our enterprise sales organization, working closely with an enterprise customer roster. You will collaborate with a virtual team of solution engineers, partners and consulting resources to advance the sales process and consistently exceed solution sales targets in your assigned accounts. Your role is pivotal in helping customers navigate their business challenges, recommending solutions tailored to their unique requirements, and securing new business that results in unparalleled customer value and satisfaction.

You will drive the day-to-day execution of Microsofts strategic business priorities, lead AI-ready productivity & security transformation conversations and sell best-in-class cloud services and platforms to our managed customers. Your exceptional sales acumen, understanding of enterprise needs, and ability to build customer relationships will be instrumental in achieving sales targets and driving customer success. If you have been described as customer obsessed and have a passion for digital-first solutions, we invite you to learn more about the Digital Enterprise Sales organization and the value we deliver to our customers, partners, and one another, every day.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Sales Execution - Articulate the value proposition of AI Workforce solutions. Target business decision makers with business value insights and industry trends to prospect and qualify opportunities. Drive industry-based solutions with business value insights. Act as a thought leader across solution areas to advise customers across business functions on digital transformation.

• Bring an industry-first perspective to customer engagements, applying knowledge of Retail and Consumer Goods business priorities and transformation trends. Connect AI Workforce capabilities to opportunities across frontline and store operations, corporate functions, merchandising, marketing, supply chain, and other key business functions.

• Lead AI Workforce transformation conversations with business decision makers using consultative selling, discovery, business-value storytelling, customer scenarios, and solution demonstrations. Help customers identify high-value opportunities across Microsoft Copilot, agents, and AI-powered employee experiences to transform how work gets done.

• Scaling and Collaboration: Leads the sales orchestration to proactively drive deal closure. Work with your pursuit team and scale through partners.

• Technical Expertise: You will initiate conversations with solution engineers, share best practices and key competitor knowledge across solution areas acting as a subject matter expert to make recommendations on pursuit or withdrawal decisions.

• Sales Excellence: Manages the end-to-end sales and delivery success of the assigned territory; conducts forecasting for accounts and develops a portfolio and territory plan to drive intentional selling aligned with strategic priorities aimed at maintaining levels of client satisfaction.

• Travel Requirements: This is a digital-first sales role, with customer and team engagement conducted primarily virtually. Travel is expected to be 0-25% and may include strategic customer engagements, industry events, and team meetings.

• Other

• Embody our Culture and Values

Qualifications

Required/minimum qualifications

• Bachelors Degree in Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience OR 6+ years of technology-related sales or account management experience.
• 2+ years of solution sales or consulting services sales experience.

Additional or preferred qualifications

• Masters Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 5+ years of technology-related sales or account management experience OR Bachelors Degree in Information Technology, or related field AND 6+ years of technology-related sales or account management experience OR 8+ years of technology-related sales or account management experience.
• 3+ years of solution sales or consulting services sales experience
• 1+ year(s) of experience knowledge of Retail, Consumer Goods, or related industries preferred.

Digital Solution Area Specialists IC4 - The typical base pay range for this role across the U.S. is USD $40.96 - $80.96 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $60.96 - $86.11 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.