SENIOR AIRPORT COMMUNICATIONS OPERATOR (Gate Control)

SENIOR AIRPORT COMMUNICATIONS OPERATOR (Gate Control)

Salary

$2,037.60 - $2,321.60 Biweekly

Location

2800 N Terminal Road

Job Type

Full Time

Job Number

39441

Department

Houston Airport System

Opening Date

09/10/2026

Closing Date

9/17/2026 11:55 PM Central

• Description
• Benefits
• Questions

POSITION OVERVIEW

Applications Accepted From: ALL PERSONS INTERESTED

Division/Section: Bush Intercontinental (IAH) / IAH-ICC Gate control

Workdays & Hours: Shift work, could include a Rotating Schedule weekends and holidays

PURPOSE OF DIVISION:

The Airport Operations Center (IAH-AOC) supports George Bush Intercontinental Airport (IAH) within the Houston Airport System (HAS). The IAH-AOC serves as a centralized point of contact for airport operations, security, maintenance, and information/customer service, promoting operational efficiency, coordination, and timely communication across airport functions.

PURPOSE OF THE POSITION

The ICC supports daily operations at George Bush Intercontinental Airport (IAH) for the Houston Airport System. The goal of the IAH Gate Control is to provide efficiency through a single point of contact for Operations, Security, Maintenance, and Information/Customer Service. The Senior Airport Communications Operator operates communications equipment to receive and process airport emergency, and non-emergency calls for assistance. This position processes paging, and information calls and monitors and responds to alarm systems signals, aircraft emergency alerts, airport terminal/roadway incidents, fire accidents, bomb threats, facility security, facility maintenance requests, Ground-Based Augmentation System (GBAS) trouble alarms, and terminal gate requests for coordination/assignments.

"Candidates must be able to obtain ALL security REQUIRED BADGE ACCESS INCLUDING CBP ACCESS within 6 months from the hire date."

The responsibilities of the Senior Airport Communications Operator include but are not limited to:

• Handles most serious requests and emergencies. Functions as a lead during emergency situations.
• Trains telecommunicators on routine functions in the communications center. Provides relief and assists telecommunicators in resolving problems with equipment.
• Operates the airport telephone exchange system to provide customers information on airline arrivals and/or departures, traffic, parking, service complaints, lost luggage/passengers, directions, and emergencies. Maintains daily log of calls.
• Receives elevators and maintenance calls, monitor weather conditions.
• Broadcasts information to appropriate airport/tenant personnel on aircraft emergencies, bomb threats, hazardous conditions and major natural disasters. May provide prearrival instructions to callers. Maintains a log of emergency activity during shift.
• Enters domestic and international airline schedules into information display system. Reviews and updates daily flight data, aircraft gate and baggage carousel assignments and schedule changes utilizing Gate management program.
• Ensure no unauthorized access to Aircraft Operating Areas (AOA) and other security areas by the public, employees or tenants of the airport. Notifies appropriate authorities of civil defense alerts.
• Relays information and calls to appropriate personnel for repair service regarding malfunctioning access card readers, broken access gates, building and street lighting, pipes, toilets and sinks. Updates maintenance tracking system.
• Initiates work order for repair of communication and alarm equipment and backup systems to ensure serviceability.
• Ensures field reports concerning emergency activity are routed to appropriate personnel.

WORKING CONDITIONS

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Two years of experience in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment are required.

LICENSE REQUIREMENTS

None

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve an application review and/or interview. The department may administer skills assessment tests.

SAFETY IMPACT POSITION - YES

YES - If yes, this position is subject to random drug testing, and if a promotional position, the candidate must pass an assignment drug test.

Pay Grade 16

SALARY INFORMATION

Factors used in determining the salary offered include the candidates qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during the active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1842).

If you need special services or accommodations, call (281-233-1842). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of the information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit https://www.youtube.com/watch?v=EDWLV_sJFoM.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

02

Are you a Houston Airport System employee?

• Yes
• No

03

What is the highest level of education you have completed?

• High School or GED
• Associates Degree
• Bachelors Degree or higher

04

Please indicate the educational concentration of your highest degree. "See Resume" is not acceptable. If no degree, please insert "N/A".

05

How many years of experience do you have in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment?

• Less than 2 years
• 2 to less than 4 years
• 4 to less than 6 years
• 6 to less than 8 years
• 8 years or more
• No experience

06

Work setting: please check all that you have "verifiable" experience with.

• The ability of monitor multiple screens
• Creating and maintaining an incident log
• The ability to monitor multiple internal and external calls
• The ability to monitor CCTV and access control experience
• No experience

07

Please indicate your "highest" level of proficiency in the Microsoft office suite.

• BEGINNER: Perform daily word processing tasks, enter and correct data, modify a workbook, format a Worksheet, creates a new e-mail message, checking e-mail.
• INTERMEDIATE: Basic formatting and create a variety of templates, merges; manage table data, sort and filter merges, reply, forward, print and delete an e-mail message.
• ADVANCED: Manage table data, sort and filter merges, advanced techniques for analyzing and manipulating data in Excel, delete e-mails from the inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments
• EXPERT: Produce table of contents, footnotes, endnotes, bookmarks, manage Macro commands, and create MS Excel applications, managing calendars.
• No Experience

08

Do you have a "verifiable" dispatch certification? Please attach a copy of your dispatch certification. (Please check all that applies)

• NIMS IS-100
• NIMS IS-200
• A.A.A. ACE Certifications
• TCLOSE OR TCOLE Certification
• Other
• I do not have a certification

09

How many years of experience do you have working in a high-volume dispatch, communication and/or call center environment?

• Less than 2 years
• 2 years less than 4 years
• 4 years less than 6 years
• 6 years or more
• No experience

Required Question

Employer City of Houston

Address 901 Bagby St

Houston, Texas, 77002

Website https://www.houstontx.gov/