Senior Analyst - Business Systems and Data

Summary

This position is responsible for leading the support, implementation, optimization, and continuous improvement of business applications and data analytic platforms. This role is required to understand the business process and translate operational needs into scalable, reliable technology solutions.

Essential Duties & Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Lead the support, implementation, customization, and ongoing improvement of enterprise systems such as ERP, CRM, and related business applications
• Partner with business leaders to understand end-to-end processes (finance, sales, operations, supply chain, HR, etc.) and translate requirements into technical solutions
• Act as the bridge between technical teams and business users, ensuring systems support real operational needs
• Lead Business Analytics effort, manage system integrations, data flows, security, and performance across platforms
• Implement IT Support Models.
• Evaluate and recommend new technologies, tools, and vendors to improve efficiency and scalability
• Provide hands-on technical support and troubleshooting for complex system issues when required
• Establish IT governance, documentation, best practices, and standard operating procedures
• Manage external vendors, consultants, and implementation partners
• Ensure data integrity, system reliability, compliance, and security standards
• Wear multiple hats as needed - from Project Management to Business Analysis to Technical Architecture
• Comfortable working with unknowns and ability to dive in and find a way forward.
• Other duties as assigned

Education and/or Required Experience

• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience)

• 10 + years of experience in IT roles, primarily in supporting Business Applications and Analytics

• Proven experience implementing and managing ERP and CRM systems

• Strong understanding of business processes and how technology enables them

• Solid technical foundation in:

• System architecture and integrations

• Databases and data management

• APIs, middleware, or integration platforms

• Cloud and/or on-prem infrastructure

• Experience working with cross-functional business teams

• Strong analytical, problem-solving, and troubleshooting skills

• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders

Preferred Experience

• Experience with ERP/CRM platforms (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite, Salesforce, etc.)
• Experience with Data Analytics and Datawarehouse platforms (Snowflake, Tableau, Power BI)
• Project management experience (Agile, Waterfall, or hybrid)
• Experience in system selection and vendor evaluation

Other Skills

• Language skills: Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public group, and/or boards of directors.
• Mathematical skills: Ability to work with mathematical concepts.
• Reasoning: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of information.

Computer skills: Knowledge of Microsoft Office Suite

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; risk of electrical shock; risk of radiation and vibration. The noise level in the work environment is usually moderate.

EHOB does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status or military service.