Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what's next. Let's define tomorrow, together.
Description
Find your future at United! We're reinventing what our industry looks like, and what an airline can be - from the planes we fly to the people who fly them. When you join us, you're joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world's biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what's next with us. Let's define tomorrow together.
We're not just in the business of transporting people. We're also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options - from Marketing to Finance, Logistics to Data Analytics, and more - you can build a career within a career and gain exposure to so many areas of our airline's important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.
Key Responsibilities:
The Senior Analyst - Cargo Business Intelligence is a high-impact individual contributor within United Cargo''s Logistics division, responsible for designing analytical frameworks that transform operational data into strategic intelligence and enable proactive risk mitigation. Reporting to the Senior Manager - Cargo Business Intelligence & Revenue Recovery, this role serves as the division''s analytical center of excellence, leveraging Python, SQL, Power BI, Spotfire, Alteryx, and Salesforce CRM to build enterprise-grade dashboards, predictive models, and automated reporting pipelines. This position delivers actionable insights that optimize performance across Claims, Customer Resolution, and Revenue Recovery functions, supporting United Cargo''s $1.7B revenue stream through data-driven decision-making and operational foresight.
Strategic Analytics and Proactive Risk Intelligence
Design and execute advanced analytical solutions that identify leading indicators of operational risk, including claims exposure, dispute escalation, collections deterioration, and service failures.
Develop and validate predictive models using Python, SQL, and statistical techniques (regression analysis, time series forecasting, anomaly detection, multi-variate segmentation).
Translate complex analytical outputs into executive-ready narratives and strategic recommendations that inform resource allocation and process redesign.
Serve as analytical thought partner to senior leadership on strategic initiatives, business case development, and performance improvement opportunities.
Business Intelligence and Reporting
Design and maintain enterprise-grade dashboards and operational reporting frameworks using Power BI, Spotfire, and Salesforce CRM.
Establish and govern KPI definitions, metric frameworks, and SLA reporting standards across Cargo Logistics functions.
Design data visualizations that balance analytical rigor with executive accessibility, enabling action without technical interpretation.
Proactively surface anomalies, trend deviations, and emerging risk signals to senior leadership.
Data Engineering, Automation and Pipeline Development
Design and maintain automated data pipelines and workflows using Alteryx and Python for scalable, repeatable data preparation.
Write and optimize complex SQL queries and stored procedures for data extraction, transformation, and analysis across relational databases.
Integrate disparate operational data sources (Salesforce CRM, financial systems, cargo platforms, third-party feeds) into unified analytical environments.
Predictive Modeling and Operational Prevention
Develop and maintain machine learning models for demand forecasting, claims frequency prediction, customer churn risk scoring, and process failure detection.
Validate, monitor, and retrain models to ensure sustained accuracy, applying Ops principles for production readiness and explainability.
Operationalize model outputs within Salesforce workflows, Alteryx pipelines, and reporting environments to enable preemptive intervention.
Note: This is a Chicago-based hybrid role with in-office requirements 50% of the time.
Qualifications
What's needed to succeed (Minimum Qualifications):
What will help you propel from the pack (Preferred Qualifications):
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
The base pay range for this role is $81,795.00 to $106,602.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com