Senior Analyst Commercial Customer Operations (Analytics & Reporting)

Artech LLC

Tampa, FL

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JOB DETAILS

SALARY

SKILLS

Accounting, Analysis Skills, Biology, Biotech and Pharmaceutical, Business Analysis, Business Development, Business Processes, Chargebacks, Communication Skills, Contract Management, Contract Review, Cross-Functional, Customer Support/Service, Customer/Client Research, Data Administration, Data Management, Data Sets, Distribution Channel, Documentation, Finance, Financial Analysis, Government Contracts, Government Regulations, Interpersonal Skills, Leadership, Maintain Compliance, Matrix Management, Operational Audit, Operational Strategy, Operational Support, Operations, Order to Cash, Presentation/Verbal Skills, Pricing, Process Improvement, Product/Service Launch, Reconciliation, Regulatory Compliance, Reimbursement, SAP, Sales Operations, Systems Maintenance, Team Player, Testing, Time Management, Track Customer Issues, Transaction Processing/Management, Trend Analysis, United States Drug Enforcement Agency (DEA), Writing Skills

LOCATION

Tampa, FL

POSTED

30+ days ago

Job Title: Senior Analyst – Commercial Customer Operations (Analytics & Reporting)
Location: Hybrid Tampa FL 50% onsite
Duration: 06+ Months Contract
Pay Rate: $54.97/HR
Shift schedule: Monday to Friday | 8:00 AM – 4:30 PM

Position Summary

The Senior Analyst, Commercial Customer Operations, will support Pricing & Customer Operations (P&CO) by managing customer master data, contracts, pricing eligibility, and chargeback operations. This role is responsible for day-to-day operational support, analytics and reporting, and participation in system and process enhancements across SAP, Model N, and related platforms.

Key Responsibilities

Monitor daily chargeback operations, ensuring accurate processing, reconciliation, and timely payment issuance
Analyze and interpret large datasets using Excel and other tools to identify trends, data discrepancies, and root causes
Review and validate contract eligibility, including GPO membership, Class of Trade (CoT), DEA/HIN, and NPI verification
Research third-party databases to determine and assign appropriate customer Class of Trade in compliance with business policies
Reconcile FSS and HRSA 340B program eligibility to ensure compliance with government pricing regulations and internal policies
Create, update, and maintain customer master records in enterprise systems
Develop and maintain business process documentation
Build strong working relationships with wholesalers, distributors, and cross-functional teams, including Finance, IT, Government Pricing, Contract Operations, Order-to-Cash, Sales Ops, and Customer Service
Participate in the design, enhancement, testing, and implementation of system updates related to pricing, chargebacks, and customer data in SAP and Model N
Collaborate daily with internal teams to resolve pricing, customer, chargeback, and system-related issues
Apply technology and process improvement methodologies to enhance operational efficiency and productivity

Required Qualifications

Minimum 5 years of experience in one or more of the following:
Business Analysis
Financial Analysis
Audit
Chargeback Administration
Contract Administration
Master Data Administration
Strong proficiency in Client Office, especially Excel
Demonstrated ability to identify, implement, and sustain process and control improvements
Proven leadership mindset with the ability to work independently
Excellent written and verbal communication skills
Strong interpersonal skills and ability to collaborate across a matrixed organization

Preferred Qualifications

Experience within the pharmaceutical or life sciences industry
Knowledge of Pricing & Reimbursement, government pricing regulations, and transactional processing
Hands-on experience with SAP and Model N (or similar systems)
Bachelor’s degree in Accounting, Finance, Business, or a related field

About the Company

Artech LLC

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