Senior Analyst, CRM

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

About The Role 

The Sr. Analyst, CRM is a member of the Corporate Global CRM team dedicated to FTI's largest business segment, corporate finance. We are looking for an individual with strong analytical instincts who can work independently, draw sound conclusions from data, and bring forward ideas to improve how the team works. The ideal candidate will have a solid technical and business foundation in sales operations, specifically business intelligence, reporting, and BD tools like CRM. As a member of the global CRM team, this role supports the connection between the CRM and Marketing functions within the Corporate Finance business segment, working closely with more senior team members on strategy and priorities. The candidate will need to be a detail-oriented, adaptable individual with strong communication, interpersonal and problem-solving skills. 

What You'll Do 

Key responsibilities of the role include: 

• Execute and support the processes and procedures within the CRM that align with Corporate Finance & Restructuring's CRM strategy and priorities, flagging opportunities for improvement along the way 

• Support adoption of BD tools among Corporate Finance segment users, helping maximize opportunities and client relationships that generate revenue for the segment globally 

• Deliver on-the-job training and day-to-day support on BD tools for Corporate Finance segment users, helping raise awareness and increase adoption and engagement 

• Generate pipeline reporting and business intelligence, proactively and in response to ad hoc requests from stakeholders, coordinating with the Corporate Finance team as needed 

• Support the VP of Marketing in Corporate Finance on KPIs, measurement, reporting and insights plans 

• Research and analyze CRM/finance data to support BD account planning, campaigns, and activities 

How You'll Grow 

We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. 

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. 

What You Will Need To Succeed 

Basic Qualifications 

• Bachelor's degree in Computer Science, Business or closely related field 

• 2+ years of professional Sales operations, business intelligence, and/or CRM experience 

• Ability to travel as needed 

• Applicants must be currently authorized to work in the United States on a full-time basis; this position does not provide visa sponsorship 

Preferred Qualifications 

• 1+ years of intermediate-level PowerBI experience, including report and dashboard development 

• 1+ years related experience with Salesforce or equivalent CRM 

• Exposure to SQL and/or Python scripting, or equivalent educational training 

• Experience in an analytical, marketing, client development or business development role strongly preferred, with exposure to tools such as Salesforce CRM or equivalent, BoardEx or ExecAtlas, LinkedIn or similar databases, and/or a marketing automation platform 

• Experience using AI tools for research and task automation 

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FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Compensation
Minimum Pay: $81,500
Maximum Pay: $155,000

Compensation Disclosure: The compensation range reflects potential base salary for the role. Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.