Senior Analyst, Customer Data

Aramark

Rockville, MD

JOB DETAILS
SALARY
$56,000–$80,000 Per Year
SKILLS
Algorithms, Analysis Skills, Billing, Business Operations, Business Solutions, Communication Skills, Cross-Functional, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Analysis, Data Management, Data Quality, Detail Oriented, Equal Employment Opportunity (EEO), Expense Reports, Expense Tracking, Finance, Financial Analysis, IBM Cognos, Information Technology & Information Systems, Microsoft Excel, Onboarding, Operational Audit, Operational Strategy, Operational Support, Power BI, Problem Solving Skills, Process Improvement, Project/Program Management, Qlik, Quality Management, Regulatory Requirements, Reporting Dashboards, Revenue Recognition, Root Cause Analysis, SQL (Structured Query Language), Sourcing Strategy, Tableau, Team Player, Time Management, Track Customer Issues, Training/Teaching, Trend Analysis, Twitter, Vendor/Supplier Evaluation, Vendor/Supplier Relations
LOCATION
Rockville, MD
POSTED
30+ days ago

Job Description

The Senior Analyst, Customer Data plays a critical role in ensuring the accuracy, integrity, and completeness of customer level data across core business systems. This role blends analytical capability with operational ownership, supporting customer matching, spend validation, supplier onboarding, and reporting needs that directly impact revenue recognition and customer satisfaction.

You will work closely with internal teams, suppliers, and system stakeholders to resolve unmatched customer records, maintain accurate customer alignments, and identify missed or underreported spend. This position is ideal for someone who enjoys problem solving, data investigation, and cross functional collaboration, and who wants to grow into a deeper analytics or data management career path.

Reports to: Director, Customers and Project Management

Job Responsibilities

  1. Customer Data Management & Matching
  • Resolve unmatched customer records and maintain accurate customer mappings within CLP and related systems
  • Investigate spend discrepancies and ensure customer data is aligned to the correct accounts
  • Validate customer-supplier relationships and ensure data accuracy across multiple spend types
  • Support the deployment and monitoring of customer matching algorithms and enhancements
  1. Zero & Low Spend Identification & Opportunity Analysis
  • Serve as the operational lead with strategic sourcing to identify zero/low spend relationships, ensuring the full remediation workflow
  • Proactively identify properties with zero or low reported spend despite active supplier relationships
  • Analyze customer-supplier matching gaps to uncover missed revenue and hidden spend opportunities
  • Validate and capture missing or unreported spend to ensure accurate billing and revenue recognition
  • Leverage knowledge of CLP processes, supplier behavior, and matching logic to ensure all opportunity spend is fully captured
  • Partner directly with suppliers to correct reporting issues, provide CLP training, and reinforce processes that prevent future spend gaps
  • Maintain a closed‑loop process that strengthens long‑term spend visibility, compliance, and supplier engagement
  1. Spend Validation & Revenue Support
  • Research and resolve unposted or missing spend that directly impacts billing and revenue recognition
  • Ensure spend is captured, validated, and posted in a timely manner
  • Identify accounts with zero or declining spend and investigate root causes
  • Partner with suppliers to correct reporting issues and ensure spend is accurately submitted
  1. Supplier Onboarding & CLP Adoption
  • Guide suppliers through onboarding and portal usage
  • Train and retrain suppliers on data submission, customer alignment, and reporting expectations
  • Reduce internal workload by empowering suppliers to self manage their customer data
  • Support initiatives that increase supplier adoption and improve data quality
  1. Reporting, Analysis & Visualization
  • Assist in creating and updating business reports using Excel, Power BI, Cognos, or Qlik
  • Perform data analysis to identify trends, gaps, and spend opportunities
  • Build dashboards and visualizations to communicate insights to internal teams
  • Support the wider data management team with reporting and ad hoc analysis needs
  1. Project & Operational Support
  • Participate in project meetings and document reporting or data requirements
  • Support special projects, research initiatives, and cross functional data issue resolution
  • Contribute to process improvements that enhance data accuracy and operational efficiency
  • Collaborate with finance, sourcing, technology, and supplier teams to resolve data issues

Work Environment

  • Office based role using standard computer and communication equipment
  • Primarily sedentary with occasional light lifting of files or materials

Qualifications

  • Bachelor's degree in Business, Information Systems, Data Analytics, or a related field
  • 3-5 years of experience in data analysis, reporting, or business operations (internships included)
  • Strong Excel skills, SQL, Power BI, Tableau, or similar tools is a plus
  • High attention to detail and strong analytical thinking
  • Effective communication skills and comfort working with cross functional teams
  • Curiosity, willingness to learn, and a proactive approach to problem solving

Benefits

COMPENSATION: The salary range for this position is $56,000-$80,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

About the Company

A

Aramark

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Food and Beverage Production
FOUNDED
1936
WEBSITE
https://www.aramark.com/