What will you do?.
The Senior Analyst, Customer Facing Supply Chain is a flexible, cross-functional role supporting evolving needs across Wholesale (WHSL), Direct-to-Consumer (DTC), and Digital platforms (VF Portal). The role supports AMER transformation by combining data-driven insights, operational execution, and digital enablement, partnering across Supply Chain, Digital Technology (DT), and Brand teams to improve service performance, customer experience, and scalability.
Let's break down that day-in-the-life a bit more.
AMER Cross-Functional Supply Chain Support
Serve as a flexible resource across AMER Customer Facing Supply Chain, supporting WHSL and DTC priorities based on evolving business needs
Support end-to-end order-to-cash processes, including order management, fulfillment, returns, and customer service workflows
Partner with Customer Service, Sales, Compliance, Credit, Logistics, and Distribution teams to identify and support implementation of operational improvements
Provide surge support for regional initiatives, peak periods, and transformation programs
Data, Insights & Performance Management
Analyze operational and customer data across channels to identify trends, performance gaps, and improvement opportunities
Partner with Data & Analytics and DT to develop dashboards/reporting that improve visibility into order status, shipments, and customer interactions
Conduct root cause analysis on key operational issues (e.g., delays, cancellations, returns) to support continuous improvement
VF Portal & Digital Enablement
Support VF Portal operations, including issue triage, user adoption, and input into enhancement prioritization
Monitor portal usage, customer journeys, and adoption trends across customers and brands to improve self-service capabilities and experience
Support UAT, release readiness, and user enablement to ensure successful adoption of new digital capabilities
Process Governance & Continuous Improvement
Ensure adherence to AMER service models and global VF process frameworks, while supporting regional optimization needs
Identify process inefficiencies and recommend improvements to enhance customer experience, service consistency, and scalability
Support cost-to-serve optimization initiatives through data-driven insights and process improvements
Stakeholder Engagement
Act as a key liaison between business teams and Digital Technology, ensuring alignment on priorities and requirements
Partner with Brand, Customer, and Functional stakeholders to understand regional customer needs and operational challenges
Support development of training materials, communication, and documentation to enable adoption of new processes and tools
What do you need to succeed?
We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you'll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 3+ years of experience and professional achievements.
The foundation skills you will need in this position are:
Bachelor's degree in Supply Chain, Engineering, Business, or related field (or equivalent experience)
3-5+ years of experience in supply chain, customer operations, or digital platform support
Experience supporting cross-functional initiatives within established business or transformation frameworks
Strong analytical capabilities with experience in data analysis, KPI tracking, and reporting tools
Strong communication, problem-solving, and stakeholder management skills
Location requirement: this is a hybrid role, a minimum of 3 days in office.
Now WE have a question for YOU.
Are you in?
#LI-JB1
Hiring Range:
$73,440.00 USD - $91,800.00 USD annually
Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.
Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.
Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.
At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at peopleservices@vfc.com. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.
Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.