Senior Analyst , Plans & Discounts Audit

Description

Position at Bridges and Tunnels

Job Title: Senior Analyst, Plans & Discount Audits

Resume Due Date: October 9,2026

Department: Tolling Management

Work Location: 2 BROADWAY

Job Family/ Grade: CA005

Earnings Potential: $88,181 - $110,227

MTA Bridges and Tunnels reserves the right to remove this posting before the application deadline.

MTA Bridges and Tunnels operates the largest bridge and tunnel network in New York City, managing nine crossings that include seven bridges and two tunnels. Serving more than 336 million vehicle crossings each year, this network connects communities across the five boroughs and supports regional mobility. In addition, MTA Bridges and Tunnels oversees the Congestion Relief Zone, working to ensure safe, efficient travel and a more sustainable urban environment. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Telework:

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Summary:

Under the direction of the Business Manager and AVP, Customer Plans & Engagement, the Senior Analyst is responsible for coordinating and administering internal audit activities for the CBDTP Back Office, Exemption, and Discount programs. The position evaluates program performance, internal controls, contractor compliance, and operational processes to identify risks, control gaps, and opportunities for improvement, with a focus on protecting revenue and ensuring adherence to established business requirements, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). The Senior Analyst works closely with MTA departments, vendors, and other stakeholders to coordinate audit activities, assign and review audit work, report findings, monitor corrective actions, and provide guidance and training to analysts supporting audit functions. The position also contributes to the development and enhancement of audit procedures, internal controls, and process documentation based on audit findings and operational needs.

Responsibilities:

• Develop, implement, and maintain internal audit processes to identify and mitigate risk, fraud, and control deficiencies within the CBDTP Back Office, Exemption, and Discount programs, with a focus on protecting revenue. Participate in the appeals process for matters related to CBDTP applications, transaction disputes, and other related issues, as needed.
• Analyze and evaluate the performance of the CBDTP Back Office, Exemption, and Discount programs using qualitative and quantitative methods to identify operational problems, trends, risks, and causal factors. Prepare and communicate audit findings, recommend corrective actions, and monitor follow-up activities through resolution.
• Coordinate, assign, and review CBDTP and other audit activities to ensure appropriate coverage, quality, and timely completion. Provide training, guidance, and technical support to Tolling Analysts and other staff involved in audit activities.
• Oversee and evaluate internal control processes for the CBDTP Discount and Exemption programs; identify control gaps and recommend enhancements to strengthen program integrity, mitigate risk, and support compliance with established requirements.
• Develop, review, and update audit, training, and process documentation based on audit findings, identified control gaps, operational changes, and process improvement opportunities.
• Develop and maintain the audit schedule, adjusting priorities and assignments as necessary based on risk, findings, operational needs, and emerging issues.
• Coordinate with vendors, consultants, Accounts Payable, and other MTA departments regarding CBDTP Back Office Services, including contract activities, contractor compliance with SLAs and KPIs, invoice review, procurements, service agreements, and related operational matters.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

Qualification:

Bachelor's Degree in Arts/Sciences (BA/BS) from an accredited institution in Business Administration, Accounting, Finance, Auditing, Economics, Public Administration, Information Systems, or a related field.

Minimum 5 years Progressive professional experience in auditing, business analysis, program analysis, internal controls, compliance, tolling operations, financial analysis, process improvement, or a related field.

Experience developing or implementing audit processes, internal controls, compliance reviews, or risk mitigation processes.

Experience analyzing operational data and identifying trends, deficiencies, root causes, and opportunities for process improvement.

Experience coordinating work assignments, reviewing analytical/audit work, or providing technical guidance or training to others.

Proficiency in Microsoft Office

Knowledge of audit principles, internal controls, risk assessment, and process improvement.

Strong analytical and problem-solving skills, including the ability to analyze quantitative and qualitative information.

Ability to identify root causes, control deficiencies, operational risks, and opportunities for improvement.

Ability to develop audit findings, recommendations, procedures, and reports. Required

Strong written and verbal communication skills.

Proficiency with Microsoft Office, particularly Excel, or comparable analytical tools.

Ability to work independently and exercise sound judgment.

Preferred:

Master's degree in arts/sciences (MA/MS) in Business Administration, Finance, Accounting, Public Administration, or a related field.

Experience working with vendors, contractors, SLAs, KPIs, contracts, or service agreements.

Experience working in tolling, transportation, government, public-sector, or another highly regulated environment

Experience with fraud detection, revenue protection, compliance, or financial controls

Experience with customer-facing programs or dispute/appeals processes.

Knowledge of tolling operations and electronic tolling systems.

Knowledge of CBDTP Back Office, exemption, or discount programs.

Experience with data analytics, reporting tools, or business intelligence applications.

Knowledge of contract/vendor management, SLAs, and KPIs.

Familiarity with system development, business requirements, or system testing.

Knowledge of customer service practices and dispute/appeals processes.

Additional Information:

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Other Information:

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).

How to Apply:

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visit www.mta.info, click the "Careers" link located in the footer under the "The MTA" section, then click on "See All Open MTA Positions". Search for the desired position, click Apply, and follow the instructions.

Comprehensive Benefits & Total Rewards Package:

Transportation & Financial Benefits

• Commuting Made Easy - Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost - Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.
• Secure Your Future - Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away - Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services - Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program - Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment - Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs - Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks - Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong - Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.