Senior Application Engineer, Release Management

Software Resources, Inc.

Orlando, FL

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JOB DETAILS

SKILLS

Accounting, Agile Programming Methodologies, Analysis Skills, Atlassian JIRA, Best Practices, Change Management, Coaching, Communication Skills, Computer Science, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Corrective Action, Delivery Driving, Detail Oriented, DevOps, Environmental Health, Finance, GitHub, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Industry/Trade Analysis, Information Technology & Information Systems, Interpersonal Skills, Leadership, Management of Information Systems/Technology (MIS), Marketing, Mentoring, Metrics, Microsoft Product Family, Microsoft SharePoint, Organizational Skills, Performance Metrics, Policy Development, Power BI, Procedure Development, Process Improvement, Product Lifecycle, Production Systems, Project Lifecycle, Project/Program Management, Regression Testing, Release Management/Engineering, Risk, Risk Analysis, Risk Management, Safety/Work Safety, Service Delivery, ServiceNow, Software Development Lifecycle (SDLC), Software Engineering, Standards Strategy, Standup Meetings, Technical Delivery, Technical Leadership, Technical Recruiting, Technical Writing, Time Management, Trend Analysis

LOCATION

Orlando, FL

POSTED

3 days ago

Software Resources has an immediate, long term contract job opportunity for a Senior Application Engineer, Release Management with a major corporation in Orlando, FL. On-site 4 days per week, Fridays remote.

Must Haves:

ITIL (Information Technology Infrastructure Library)
The Software Development Life Cycle (SDLC)
ServiceNOW (SNOW) Knowledge (VERY important)
Sharepoint, Jira, Confluence
This role is very fast paced.Can expect to switch between many projects, should have great communication skills and an ability to pick things up quickly.

POSITION SUMMARY: The primary focus of this role will be to manage the lifecycle of complex application changes and releases and proactively mitigating risk, so that the deployment to the production environment is made with minimal disruption to the business or IT's ability to deliver services.

In addition, the SAE-Release Management will also help drive the overall strategy, standardization, and implementation of release management activities and ensure policies, processes, procedures, metrics, and all tasks defined by release management governance are followed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Release Management

Open, maintain and close change records in the ServiceNow tool and ensure the content is complete, accurate and timely. Ensure the Change Record and all documentations meet acceptance criteria for the CMO and Parks Technology CAB.
Attends Change and Release meetings including delivery stand ups and CAB meetings.
Provide support for release and deployment management tools and processes.
Monitor the forward schedule of Change on a regular basis. Identify and evaluate potential impacts of both upcoming, in-progress or rescheduled Changes across Parks Technology. Reach out to Stakeholders and take appropriate steps to mitigate potential risk.
Evaluate release risks and impact and assess overall release readiness in order to mitigate negative effects on the production environment during and after deployment. This includes review of the release repositories throughout the CI/CD pipeline, regression test results and security scans.
30%

Collaboration

Manage Releases with a culture of communication, planning, and continual improvement. Lead post-deployment reviews that solicit open feedback and suggestions, specific to that Release, that will ensure the readiness and effective deployment of subsequent releases. Incorporate these findings and recommendations into the overall Release process
Collaborate in both a team environment and independently with the CMO and IT delivery teams on the improvement, execution and measurement of the release management process. Provide tactical and strategic recommendations based on ITSM key performance indicators.
35%

Continuous Improvement

Foster continuous improvements and evolve Release best practices as the organization evolves. Conduct service improvement initiatives through proactive monitoring and improvement actions Analyze and evaluate internal and external processes, document findings, identify areas for improvement and give recommendations to improve release management processes
Implement high quality, scalable and extendable metrics and KPIs to evaluate release readiness and identify critical issues impacting operations. Identify and assess trends and key drivers of release risk and quality for the IT Deliver Teams. Recommend corrective action.
25%

Develop Self by keeping current with Technology, Service Management and Industry trends. Coach and mentor more junior team members and provide Leadership with input on their development and progression.
10%
Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.

SUPERVISORY RESPONSIBILITY: Individual Contributor

Additional information: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Consistent attendance is a job requirement.

EDUCATION: Bachelor's degree in Computer Science, MIS, Business, Engineering or equivalent experience required.

CERTIFICATIONS, LICENSES, REGISTRATIONS: ITIL Certified – Foundations

EXPERIENCE:

5+ years of professional work experience preferably in IT Service Management, Development or Support
5+ years of formal Change and Release Management hands-on experience
Strong interpersonal skills, with a demonstrated ability to make effective decisions while working through complex issues
Excellent communication skills
Excellent organization skills
Experience with reading and understanding technical requirements and documentation
Proven ability to assimilate complex technical concepts
Demonstrated strong critical thinking skills
Strong attention to detail
Experience working in an Agile structured environment
Working experience with projects deployed using the CAB process
Solid understanding of Software, Engineering and Project Lifecycles
Solid understanding of DevOps and CI/CD pipelines

Technical Requirements:
Must be able to demonstrate detailed technical knowledge in the following areas:

Microsoft Suite products – user level
ServiceNow- Change Management and Reporting
ServiceNow- Incident and Problem Management (desired)
Jira /Confluence
CI/CD Pipelines: GitLab, GitHub
Monitoring: Kibana, Grafana
Power BI (desired)

DESIRED EXPERIENCE

IT Project and Program Management
IT Incident or Problem Management
Project Delivery

About Software Resources
Software Resources, founded more than 3 decades ago, is a trusted staffing partner specializing in Technology (IT, Creative, & Marketing), Finance, & Accounting placements. We work with companies nationwide that need skilled professionals and connect them with candidates like you looking for the right opportunity.
We are always looking for professionals at all experience levels and in various specialties to meet our clients' hiring needs. As a member of our team, you will have access to benefits including medical, dental, and vision coverage, a 401(k) with company match, short-term disability, life insurance with AD&D.
If this position fits interests you, we encourage you to apply. You can view all our job openings at Software Resources Careers.

About the Company

Software Resources, Inc.

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