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Senior Application Support Engineer

EPAM Systems Inc

  • CA
  • 30+ days ago
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    Skills

    • Agile Programming Methodologiesunmatched
    • Amazon Web Services (AWS)unmatched
    • Atlassian JIRAunmatched
    • Business Operationsunmatched
    • Business Servicesunmatched
    • Business Solutionsunmatched
    • Cloud Computingunmatched
    • Communication Skillsunmatched
    • Continuous Deployment/Deliveryunmatched
    • Continuous Improvementunmatched
    • Continuous Integrationunmatched
    • Detail Orientedunmatched
    • English Languageunmatched
    • Establish Prioritiesunmatched
    • Incident Managementunmatched
    • Javaunmatched
    • Jenkinsunmatched
    • Kanbanunmatched
    • Microsoft SQL Serverunmatched
    • Problem Solving Skillsunmatched
    • Process Improvementunmatched
    • Production Systemsunmatched
    • Programming Languagesunmatched
    • Python Programming/Scripting Languageunmatched
    • Relational Databases (RDBMS)unmatched
    • Release Management/Engineeringunmatched
    • Scripting (Scripting Languages)unmatched
    • Scrum Project Management and Software Developmentunmatched
    • ServiceNowunmatched
    • Snowflake Schemaunmatched
    • Software Administrationunmatched
    • Software Developmentunmatched
    • Software Engineeringunmatched
    • Technical Supportunmatched
    • Time Managementunmatched

    Description

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    Senior Application Support Engineer

    Remote in Georgia, & 3 others

    Application Support& 7 others

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    We are seeking a highly skilled and proactive Senior Application Support Engineer to ensure seamless operation and optimization of business application services. Join our team to play a crucial role in maintaining reliability, driving continuous improvement and delivering high-quality support for our technology-driven environment.

    Responsibilities

    • Ensure timely resolution of issues to maintain smooth business application service operations

    • Facilitate the successful transition of application features from development to production environments

    • Develop and implement initiatives to improve and optimize application service operations

    • Assist in automating manual activities to enhance service consistency and efficiency for end-users

    • Communicate effectively with stakeholders during incident and problem management

    • Manage escalations related to operational topics

    • Collaborate with multiple teams to align with Agile frameworks like Kanban, SAFe or SCRUM

    • Oversee release management and foster engineering alignment within Agile delivery practices

    Requirements

    • 3+ years of experience in Collibra or Collibra workflow scripting

    • Proficiency in relational databases including Microsoft SQL Server (Snowflake is a plus)

    • Expertise in incident and problem management for application support

    • Background in at least one Enterprise Agile Framework such as Kanban, SAFe or SCRUM

    • Strong foundation in Agile delivery with release management and engineering exposure

    • Capability to handle and prioritize multiple operations or projects with attention to detail

    • English proficiency at B2 level or higher

    Nice to have

    • Knowledge of cloud services preferably AWS

    • Familiarity with CI/CD pipelines and tools like GitLab or Jenkins

    • Background in programming languages such as Java and Python

    • Understanding of tools like ServiceNow, Jira and Confluence

    Numbers & Facts

    LocationCA

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