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Senior Application Support Engineer

Primary Talent Partners

Charlotte, NC

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JOB DETAILS
SALARY
$65–$75 Per Hour
SKILLS
Administrative Skills, Analysis Skills, Application Programming Interface (API), Authentication, Automation, Communication Skills, Customer Support/Service, Data Mart, Data Quality, Digital Certificates, Energy & Utilities, Enterprise Applications, Identify Issues, Internet Application, Internet Security, Intrusion Prevention Systems, Laptop PC, Maintain Compliance, Microsoft Active Directory, Microsoft SQL Server, Microsoft Windows Server, Microsoft Windows System Administration, Operational Support, Password Tools, Public Key Infrastructure (PKI), Python Programming/Scripting Language, Quality Assurance, Root Cause Analysis, SSL-TLS (Secure Socket Layer - Transport Layer Security), Server Support, Software Administration, Software Engineering, Software Patches, Systems Administration/Management, Team Player, Technical Support, Test Scenario, Validation Testing, Windows PowerShell
LOCATION
Charlotte, NC
POSTED
4 days ago
Primary Talent Partners has a 12 month contract opening for a Senior Application Support Engineer to join a national energy and utilities company for a hybrid position operating out of Charlotte, NC. 

Pay: $65.00/hr - $75.00/hr
Contract: 12 months, extensions likely, conversion possible
Type: W-2, cannot support C2C or provide visa sponsorship
Hybrid: Onsite 3 days per week in Charlotte, NC

Position Summary

This role provides technical and operational support for the CIP Local Password Tool (CLPT) and Power System Center (PSC), supporting both centralized systems and field-based laptop deployments. The position focuses on application support, infrastructure administration, secure authentication (TLS/mTLS), and data troubleshooting in a NERC CIP-regulated environment.

Key Responsibilities

  • Support PSC Central Core and PSC Local (field laptops)
  • Troubleshoot:
    • Sync failures
    • Authentication/connectivity issues
    • Application performance problems
  • Analyze logs, services, and data flows to determine root cause

Application & Integration

  • Support web applications, APIs, and client-side (PWA) components
  • Troubleshoot integration and data flow between CLPT, PSC, and related systems

Infrastructure Support

  • Administer Windows Server environments
  • Manage services, jobs, monitoring, deployments, and patching

Security (Critical)

  • Support TLS/mTLS and certificate-based authentication
  • Manage certificate installation, renewal, and validation
  • Support service accounts (including gMSA)
  • Troubleshoot authentication and certificate trust issues
  • Ensure compliance with NERC CIP and security standards

Data & Testing

  • Support SQL Server databases and data validation
  • Troubleshoot data inconsistencies and sync issues
  • Execute test scenarios and support validation activities

Automation & Collaboration

  • Use PowerShell/Python for automation and troubleshooting
  • Work with Cybersecurity, Infrastructure, and business stakeholders

Education & Experience

  • Bachelor’s degree (or equivalent experience)
  • 5–8+ years relevant experience

Required Skills

  • Enterprise application support and troubleshooting
  • Windows Server administration
  • TLS/mTLS and certificate troubleshooting
  • Active Directory and service accounts
  • SQL Server (queries, data validation)
  • Networking fundamentals (IPs, ports, secure communication)
  • Testing and validation experience
  • PowerShell and/or Python scripting
  • Experience in secure or regulated environments
  • Strong communication and collaboration skills

Preferred Skills

  • Power System Center (PSC) or similar platforms
  • PKI / certificate lifecycle management
  • API integration and troubleshooting
  • Data integration platforms (e.g., Aspen Data Mart)
  • Automation frameworks
  • Progressive Web Applications (PWA)
  • NERC CIP / utility industry experience
  • qTest or similar QA tools

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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Primary Talent Partners

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