Senior Application Support Engineer

We are seeking a Senior Application Support Engineer (VP level) to join our Technology team supporting Tradewebs mission-critical electronic trading platform in Jersey City, NJ. This role blends hands-on, real-time production support with longer-term engineering initiatives focused on automation, observability, and system reliability. In this role, you will replicate and expand upon that experience within Tradewebs high-availability electronic trading platform-modernizing deployment and support tooling, reducing operational toil, and strengthening overall platform resilience. The ideal candidate has previously developed deep architectural understanding of complex, multi-tiered systems across application, database, and infrastructure layers, and has successfully applied that knowledge to resolve critical production incidents and implement durable, long-term fixes. They bring a demonstrated track record of improving system reliability through structured root cause analysis, thoughtful automation, and enhancements to monitoring and alerting frameworks.

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey City office which can be used for team meetings and collaboration efforts. There may be days where travel to the Jersey City office is recommended for organizational off-sites.

Job Responsibilities

• Own the reliability, performance, and stability of Tradewebs electronic bond trading platform across production and non-production environments.
• Lead real-time incident response, perform deep root cause analysis, and implement permanent fixes to prevent recurrence.
• Develop and maintain a deep architectural understanding of a high-throughput, low-latency trading platform spanning web applications, backend services, databases, and market connectivity systems.
• Design and enhance system instrumentation, monitoring, and alerting to improve observability and reduce operational noise.
• Drive automation initiatives to eliminate repetitive manual processes and improve operational efficiency.
• Lead production deployments, release coordination, and business continuity testing to ensure controlled, low-risk releases.
• Contribute to modernization efforts across CI/CD pipelines, deployment tooling, and reliability engineering practices.
• Partner closely with development, infrastructure, and business teams to identify system improvements and enhance platform resilience.
• Participate in a production on-call rotation to support mission-critical trading environment.

Required Qualifications

• Bachelors degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent practical experience.
• Over 6 years of experience in application/production support or a production engineering role supporting complex systems.
• Experience supporting large-scale, interconnected web or distributed applications in a production environment.
• Strong SQL skills, with experience in Oracle and/or PL/SQL preferred.
• Solid understanding of Linux operating systems (Windows knowledge is a plus).
• Experience with scripting and automation (Python and shell required; Perl a plus).
• Experience with version control and CI/CD systems (Git-based workflows; GitLab preferred).
• Proven ability to perform structured troubleshooting and root cause analysis in high-pressure environments.
• Strong communication skills, with the ability to clearly articulate technical issues to both technical and non-technical stakeholders.
• Willingness to participate in an on-call rotation and support occasional off-hours deployments.

Preferred Qualifications

• Development experience in Java, .NET, C++, or similar backend technologies.
• Experience with observability and monitoring tools such as ELK, Grafana, Prometheus, or similar platforms.
• Experience modernizing legacy applications or improving deployment/release processes.
• Knowledge of Fixed Income markets and electronic trading systems.
• Familiarity with the FIX protocol and market connectivity integrations.

Additional Information

Tradeweb is committed to providing valuable and competitive benefits. In addition to working in our culture of innovation and collaboration, we offer:

• Health Insurance: Highly competitive medical, dental, and vision programs
• Hybrid Environment: Our employees have the flexibility of working in the office and from home.
• Health Care and Dependent Care Flexible Spending Accounts: You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members.
• Maven Family Building Benefit: Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provide a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses.
• Building Wealth - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute.

The current pay range for this role is currently $150,000 to $195,000 per year, based on a regular, full-time schedule. The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, market data, and internal guidelines. This role will also be eligible to participate in Tradewebs discretionary bonus program.

This role is expected to remain open until 4/30/25.

Other Benefit Programs

• Pre-Tax Commuter Benefits Program
• ARAG Legal Services
• Employee Assistance Program
• Tuition Reimbursement
• Financial Wellness Tools
• Travel Assistance Benefits
• Pet Insurance
• Corporate Gym Subsidies
• Wellness Perks
• Paid Time Off and Parental Leave