Senior Assistant, Customer Support

Call Center Representative - Remote WV
As a Call Center Representative - Remote WV at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community s most vulnerable.
Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare s biggest challenges.
Here are the details on this position:
Call Center Experience - Minimum 1 year
Must have current access to High Speed Internet (minimum speed higher than 25MBS download and 8MBS upload)
Must be available to work an 8 hour shift between 7 AM and 7 PM Monday thru Friday
Starting Shift will be 10:30 AM - 7:00 PM for an indefinite period of time.
Must have a private work area, free from distractions for duration of workday
If there are distractions during the interview, there will be distractions when working - we will pass on the candidate
Experience in Health Care industry with an understanding of HIPAA Privacy Rules
Knowledge of CPT and ICD10 terminology
Call Center Experience - Minimum 1 year
Effective communication skills with professional tone and poise
Proficient Keyboarding skills with the ability to multi-task and remain focused
Basic computer skills / knowledge of Microsoft Office
Ability to work alone and with a team
Must live in West Virginia
The pay rate for this position is *** per hour
Internet Requirements
In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
To Test your internet download and upload speed:
Go to Google
Search for Internet Speed Test or click here.
Work Hours
Associates must be available to work between the hours of 7:00 AM - 7:00 PM Eastern Time.
Assessment Requirement
Employee Benefits & Perks
Health benefits (medical, dental, and vision) begin on Day 1 of employment.
401(k) with company match and additional benefits become available within the first few months.
Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.