Senior Associate, Illustration & Policy Administration - Technical Product Owner

New York Life

Olathe, KS

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JOB DETAILS

SALARY

$80,000–$100,000 Per Year

SKILLS

Agile Programming Methodologies, Artificial Intelligence (AI), Atlassian JIRA, Backlog Prioritization, Best Practices, Business Processes, Communication Skills, Continuous Improvement, Corporate Funding, Debugging Skills, Detail Oriented, Documentation, Ecosystems, Help Desk, Life Insurance, LinkedIn, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Needs Assessment, Newsroom, Operational Improvement, Operations Processes, Organizational Skills, Policy Development, Presentation/Verbal Skills, Problem Solving Skills, Process Capability, Process Development, Process Improvement, Product Demonstration, Product Management, Product Support, Production Support, Project Management Software, Quality Monitoring, Requirements Management, Risk Management, Sprint Planning, Support Documentation, Systems Administration/Management, Systems Maintenance, Team Player, Test Plan/Schedule, Time Management, Use Cases, User Interface/Experience (UI/UX), Volunteer Experience, Waterfall Model of Software Development, Writing Skills

LOCATION

Olathe, KS

POSTED

1 day ago

Location Designation: Hybrid - 3 days per week

Role Overview:

New York Life Insurance (NYL) is seeking a highly motivated and detail oriented Technical Product Owner to join our high-performing team focused on continually improvingour technology ecosystem and transforming our business processing capabilities that support our institutional clients in an industry-leading business unit, Institutional Life (IL). IL offers sophisticated life insurance products in the Bank Owned Life Insurance (BOLI), Corporate Owned Life Insurance(COLI), and Corporate Sponsored markets.

This role sits on the Illustration & Policy Administration Systems team, which partners across the enterprise to deliver enhancements to IL's technology ecosystem. The team supports ongoing improvements to operational processes with a strong focus onexecution, quality, and collaboration.

The Product Owner will work closely with technical teams and subject matter experts to help identify, document, test, and deliver features across illustration and policy administration platforms. This role supports established Product Owner practices within a SAFe Agile framework and contributes to effective backlog management and delivery execution. The position operates in a hybrid delivery model, requiring the ability to translate agile planning into structured requirements aligned with third-party vendor timelines. The ideal candidate is organized, proactive, and comfortable working within defined processes while contributing ideas to improve how work gets done.

The successful candidate will help interpret business and user needs across Illustration and Policy Administration platforms and understand how those needs translate into accurate and reliable data consumed by downstream systems. A desire to continuously improve processes and deliver practical solutions for end-users is key.

What You'll Do:
• Supports the use and adoption of Product Owner best practices and operating structures within a SAFe Agile environment.
• Translates agile epics into well-defined requirements by developing use cases, user stories, and acceptance criteria aligned with Product Manager direction and business priorities, including support for third-party vendor delivery timelines.
• Works directly with end-users and subject matter experts (SMEs) to document existing business processes and identify product feature requirements and priorities that improve efficiency, reduce risk, and enhance the user experience.
• Incorporates SME input, quality monitoring results, and compliance directives into user-focused solutions.
• Participates in continuous backlog refinement and prioritization to align work with defined epics and planned delivery.
• Supports sprint planning activities by helping align development and testing capacity with planned work and system maintenance.
• Assists with intake process execution and partners with technology stakeholders to support downstream development efforts.
• Coordinates work activities to support planned release timelines.
• Reviews and tests developer output to identify defects or inconsistencies in functionality or user experience.
• Drafts end-user communications to support feature releases and explain user impact.
• Supports feature demonstrations and assists with training for end-users and stakeholders, as needed.
• Reviews procedural, quality, and training documentation and supports sign-off activities for production releases.
• Supports production issue triage by assisting with investigation, documentation, and escalation to appropriate SMEs.

What You'll Bring:
• 5+ years of product owner experience.
• Bachelor's degree and/or equivalent experience.
• Experience working in hybrid Agile/Waterfall environments, particularly with third-party vendors.
• Experience working within a SAFe Agile framework preferred, including exposure to backlog management and sprint planning.
• Exposure to policy administration systems (e.g., Adastar, Cyberlife) and illustration systems (e.g., Ascent) a plus.
• Experience with Jira or similar Agile project management tools.
• Knowledge of COLI/BOLI products a plus.
• Highly organized, self-motivated, and detail oriented.
• Demonstrates accountability for meeting deadlines and delivering quality work.
• Ability to quickly learn new technical concepts and business processes.
• Applies critical thinking to analyze issues and support problem resolution.
• Strong written and verbal communication skills.
• Demonstrates effective listening and collaboration skills.
• Comfortable working within some ambiguity while following established processes and guidance.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook)

#LI-SV1
#LI-HYBRID

Pay Transparency

Salary Range: $80,000 - $100,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

Job Requisition ID: 93922

About NY Life Insurance Company

Diversity & Humanity-two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other-providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Visit our Linkedin to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

Required Legal Notices - All Candidates Please Click Here

About the Company

New York Life

Facts: New York Life is among the strongest and most respected financial companies in the world. New York Life has earned the highest possible financial strength ratings from each of the four major rating companies: A.M. Best (A++), Standard & Poor’s (AA+), Moody’s (Aaa), and Fitch (AAA). For 64 Consecutive years, we have led the Million Dollar Round Table, with more members than any other financial institution in the world. New York Life has been recognized as one of the “50 Best Companies to Launch a Career” by BusinessWeek, one of “America’s Best Large Employers” by Forbes and one of the “World’s Most Admired Companies” by Fortune. For the fourth consecutive year, our Boston General Office was recognized as one of the “TOP PLACES TO WORK” by the Boston Globe.

Mission Statement and Values: Our Mission is to provide financial security and peace of mind through our insurance, annuity and investment solutions. We act with integrity and humanity in all our interactions with our policy owners, business partners, and one another. Grounded in both confidence and humility, we serve as stewards for the long term. We are here for good, reflecting both the permanence of New York Life and our commitment to do the right thing in business and society. Everything we do has one overriding purpose: to be there when our policy owners need us. That’s why New York Life is The Company You Keep.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Financial Services

EMPLOYEE BENEFITS

Parking, Performance Bonus, Professional Development, 401K, Employee Referral Program, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Life Insurance, On Site Cafeteria

FOUNDED

1845

WEBSITE

http://newyorklife.com

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