Job Summary Senior Field Engineer is tasked with providing installation, advanced maintenance and repairs on ATM's and other equipment at various client sites. Qualifications Required High School DiplomaAbility to develop positive working relationships with individuals both inside and outside of the companyAbility to communicate effectively with co-workers, customers, and vendorsHigh degree of accuracy and attention to detailAbility to work independently and as part of a groupMust have the ability to work a flexible schedule; occasional evening and weekend work may be required as job duties demandMust be able to work a standard 40-hour work week and overtime as needed including occasional weekendsValid driver's licenseQualifications desiredMinimum 5 years Electro-Mechanical experienceAbility to perform electronics testing and measurementsMust be able to repair electronic and mechanic sub-assemblies.Knowledge of multi meter and power supplyProblem solving skillsDocumentation skillsEssential Duties and FunctionsAttend an advanced training class on one or more ATM modelsComplete manufacture training on specific ATM modelDemonstrate the ability to diagnose and repair major faults relating to media jams, network malfunctions and power issuesPerform repairs and maintenance on ATMs in designated areas as directed by the Dispatch DepartmentComplete installation of new ATMsProvide on-site training to branch personnel as neededWork with manufacture support teams when necessaryOpen case files with manufacture support, follow through and implement fixes based on findingsProvide technical support to all Associate Field EngineersUtilize company provided equipment and tools to resolve equipment malfunctionsAssist in setting technician protocols for new business or customersDemonstrate excellent technical and customer relation skillsDaily completion and submission of all required paperwork to include timesheets, expense reports, mileage logs, inventory reports and work ordersProvide training to AFE, FE when requiredOther duties as requiredEssential Duties and FunctionsAttend an advanced training class on one or more ATM modelsComplete manufacture training on specific ATM modelLearns and becomes proficient in the diagnosis and repair of new and complex productsDemonstrate the ability to diagnose and repair major faults relating to media jams, network malfunctions and power issuesPerform repairs and maintenance on ATMs in designated areas as directed by the Dispatch DepartmentComplete installation of new ATMsProvide on-site training to branch personnel as neededWork with manufacture support teams when necessaryOpen case files with manufacture support, follow through and implement fixes based on findingsProvide technical support to all FEsUtilize company provided equipment and tools to resolve equipment malfunctionsAssist in setting technician protocols for new business or customersDemonstrate excellent technical and customer relation skillsDaily completion and submission of all required paperwork to include timesheets, expense reports, mileage logs, inventory reports and work ordersProvide training to AFE, FE when requiredOther duties as requiredSuccess factors/job competencies:High attention to detail and accuracyAbility to work effectively and efficiently in a fast-paced environment, prioritize workload and meet deadlinesAttend work on a regular and predictable basisUphold the highest standard of integrity, honesty and ethical behaviorComplete assigned tasks in a safe manner and in a constant state of alertnessUphold company policies and standards of conductWork in a cooperative manner with managers, supervisors, coworkers, customers, vendors and the publicPossess a valid and unexpired driver's license the ability to be an insured driverDemonstrate the technical proficiency needed to advance to Technical SpecialistPosition TypeNon-ExemptFull-TimePhysical DemandsAbility to lift, push, pull and move at least 50lbs. Consistently stand, walk, kneel, and crouch for long periods of time.Includes both an indoor office environment and a warehouse environment. Periods of exposure to extreme temperatures are possible. Consent to extensive background screening which includes: criminal, credit, driving and drug test