Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
Symbotic is seeking a Senior Automation General Manager to lead operations at one of our most complex customer distribution center sites. In this role you'll drive operational excellence at scale, build and deepen strategic customer partnerships, and develop a high-performing leadership team. We're looking for a seasoned operator who sets the tone from the front — someone who holds the organization accountable, communicates with clarity, and has a track record of delivering best-in-class results in high-stakes environments.
What we do
The Senior General Manager is part of the site operations team, which is part of the Customer Operations organization. The Customer Operations organization is responsible for leading the day-to-day operations of Symbotic's robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety, and system performance.
What you'll do
Oversee, lead and optimize day-to-day automation operations and production management at the customer site.
Lead and conduct performance assessments, analyze root causes, and implement corrective actions.
Own the site operating plan and customer financial commitments and lead the team in executing against them.
Monitor, report, and drive operational performance to customers and internal cross-functional stakeholders, translating data into strategic decisions.
Ensure high levels of customer satisfaction by maintaining quality standards and resolving issues promptly.
Lead, mentor, and develop the site operations team by fostering a collaborative environment that encourages growth and continuous improvement.
Champion a culture of safety, quality, and operational discipline across the site.
Ensure full compliance with safety regulations, LOTO protocols, and company policies.
Drive and support team development through coaching, training, and hands-on leadership.
What you'll need
Bachelor's degree in Logistics, Supply Chain, Manufacturing, Industrial Automation, or Business Administration — or equivalent work experience; Master's degree preferred.
Minimum of 10 years of functional management and direct supervisory experience.
Minimum of 7 years of senior leadership within a large-scale operations environment.
Demonstrated experience managing complex customer relationships at an executive level.
Experience in logistics, material management, inventory control, or manufacturing operations.
Deep understanding of operational metrics, P&L management, and performance optimization.
Proven ability to lead organizational change and scale process improvements across a site or region.
Budget ownership and financial management experience at a site or multi-site level.
Flexibility for overtime and travel as needed.
OurEnvironment
Travel up to 10–15% ongoing; up to 60% during onboarding and training. Valid driver's licenserequired.
Employeesare responsible formanaging their own expenses via personal credit card, reimbursed bi-weekly.
Physical demandsinclude:climbing steep stairs, working at heights up to 45 feet, andoperatingwithin spaces as narrow as 24 inches.
Must be able to stand and walk for up to 10–12 hours;lift upto 50lbsand move items up to 80lbs.
Work occurs in temperature-controlled environments that may range from 32°F to 105°F.
Routinely required to climb, balance, stoop, kneel, crouch, crawl, push, pull, grip, and perform repetitive movements.
Full compliance with all safety protocolsrequired, including LOTO and fallprotection.
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $135,000.00 - $185,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.