Senior AV Automation Engineer

About SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here ambition meets action. Tech meets trust. Innovation isn't a buzzword – it's a way of life. The world of work is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Senior AV Automation Engineer – AV Engineering TeamJoin Salesforce's AV Engineering team – the group responsible for defining conference room technology standards and driving reliability across more than 2,500 meeting spaces in 100 global locations. Based in the United States, this role sits at the intersection of audiovisual systems, automation, and site reliability engineering, giving you access to the latest AI and agentic development tools to make our global meeting room infrastructure more scalable, observable, and self‑healing.What You'll Actually Be DoingDesign and build automation that drives reliability and operational consistency across conference room deployment, configuration validation, monitoring, remediation, asset management, and lifecycle operations, reducing manual effort at scale.Develop observability solutions – including monitoring, alerting, dashboards, and health checks – for meeting room devices, AV systems, network dependencies, and vendor platforms using tools such as Splunk, Grafana, Slack workflows, and NetBox.Create scalable support and self‑healing workflows that help support teams diagnose issues faster, trigger approved remediation steps, and maintain configuration data quality across systems, vendor portals, and inventory platforms.Serve as a senior technical contributor: lead complex investigations, mentor engineers and support teams, and influence the AV Engineering roadmap through automation, reliability improvements, and operational best practices.You're Our Person If…5+ years of experience in systems engineering, site reliability engineering, DevOps, AV automation, or a closely related technical field.Proficient in Python (or a comparable modern scripting language) with hands‑on experience building REST API integrations, handling JSON payloads, and creating event‑driven workflows.Experience with automation or configuration management tools such as Ansible, Terraform, Puppet, Chef, Salt, or similar, and the ability to apply those skills to connected hardware environments.Foundational knowledge of networking concepts relevant to connected hardware – including TCP/IP, DNS, DHCP, VLANs, and Power over Ethernet – and a demonstrated track record of turning ambiguous operational problems into scalable, reliable solutions.A related technical degree is required.Even Better If…Experience with Infrastructure as Code, Git‑based workflows, and Continuous Integration/Continuous Deployment pipelines, and familiarity with observability platforms such as Splunk, New Relic, Kentik, or Grafana.Hands‑on experience with enterprise AV systems or collaboration platforms at scale – including Google Meet hardware, Logitech, Neat, Cisco, Q‑SYS, or similar devices.Experience integrating APIs from SaaS platforms such as Google Workspace, Zoom, WebEx, and Slack, or building ChatOps workflows and agent‑driven remediation tools.Relevant industry certifications in collaboration platforms, AV hardware, or cloud technologies such as Certified Technology Specialist, AWS, Splunk, or vendor certifications.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.Benefits and CompensationSalesforce offers a variety of benefits to help you live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock‑purchasing program. The typical base salary range for this position is $148,500–$223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range is $178,900–$246,000 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.Posting StatementSalesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Candidates are assessed on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran, marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees across all stages of employment, including recruiting, hiring, job assignment, compensation, promotion, training, assessment of job performance, discipline, and termination. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit, as are compensation and benefits decisions.In the United States, compensation offered will be determined by factors such as location, job level, knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider employment for qualified applicants with arrest and conviction records. Salesforce believes in equitable compensation practices that reflect the dynamic nature of labor markets across regions.#J-18808-Ljbffr