Senior AV/IT Field Engineer

Job Title: Senior Learning & Event Technology Specialist (AV/IT Field Engineering)
Location: Boston, MA (Onsite)
Duration: Full-Time / Permanent
Shift Schedule: Standard business hours with occasional evenings, weekends, and holidays
Job Type: Full-Time

About Sigma, Inc. (Staffing Agency)
Sigma, Inc. is a trusted staffing agency specializing in placing highly skilled professionals in key roles within the leading institution with a dynamic and innovative campus environment, supported by a robust Information Services & Technology (IS&T) organization. The Learning & Event Technology Services (LETS) team delivers advanced AV/IT solutions that enhance teaching, learning, and event experiences. The organization is committed to leveraging cutting-edge technology and providing exceptional support to its academic community.

Position Overview: Senior LETS Specialist (AV/IT Field Engineering)
Our client is seeking an experienced and self-motivated Senior Learning & Event Technology Specialist to join its AV/IT field engineering team. This hands-on role is responsible for installing, configuring, troubleshooting, and maintaining a wide range of AV/IT systems. The position also plays a key role in evaluating emerging technologies, leading technical initiatives, and collaborating with internal teams and external partners including vendors, consultants, and contractors.

Key Responsibilities:

1. AV/IT System Installation & Support:
   o Install, configure, troubleshoot, and repair AV/IT systems across campus environments.
   o Provide advanced technical support for classrooms, event spaces, and enterprise AV systems.
   o Perform cable termination, infrastructure work, and hardware integration.
2. Programming & System Configuration:
   o Develop and troubleshoot control systems using Crestron (SIMPL, HTML5) and VC-4 environments.
   o Configure DSP systems (Biamp preferred) and implement Dante audio networking solutions.
   o Set up and commission AVoIP systems, ensuring proper QoS and network performance.
3. Collaboration & Technical Leadership:
   o Serve as Subject Matter Expert or Technical Lead on projects and service initiatives.
   o Work with consultants, AV integrators, general contractors, and vendors to deliver solutions.
   o Support cross-functional teams and contribute to project planning and execution.
4. Technology Evaluation & Innovation:
   o Research, test, and validate emerging AV/IT technologies.
   o Provide recommendations to management on system improvements and upgrades.
   o Support implementation of modern solutions such as Zoom Rooms, Teams Rooms, and digital signage.
5. System Integration & Lifecycle Support:
   o Support full lifecycle of AV/IT systems (design, install, configure, maintain, retire).
   o Ensure seamless integration with enterprise platforms and management tools.
   o Maintain accurate documentation, configurations, and ticketing records.
6. Customer Support & Training:
   o Provide excellent customer service to faculty, staff, and students.
   o Troubleshoot complex issues both remotely and in person.
   o Train team members and share technical knowledge across the organization.

Qualifications:

• Education:
o Bachelor’s degree required (or equivalent work experience).
o Master’s degree preferred.

• Experience:
o Minimum of 8 years of progressive AV/IT support experience.
o Experience in professional AV integration, commissioning, or field engineering preferred.

• Technical Skills:
o Crestron programming (SIMPL, HTML5) and VC-4 (Linux-based control).
o DSP configuration (Biamp), Dante audio networking.
o Audio commissioning and sound reinforcement.
o AVoIP systems and AV networking fundamentals.
o Zoom Rooms and Microsoft Teams Rooms deployment.
o Digital signage platforms (Appspace, Visix).
o Enterprise AV management tools (Crestron XIO, Fusion).
o Networking protocols: TCP/IP, HTTP/HTTPS, FTP, SMTP.
o Video streaming protocols (RTP, RTSP, HLS, RTMP, MPEG-DASH).
o Video codecs (H.264, MPEG2, VP8, ProRes).
o Scripting/programming (PowerShell, Bash, Perl, regex).
o Database familiarity (Oracle, MySQL, MS SQL Server).
o OS support (Windows, macOS).

• Preferred Certifications:
o AVIXA CTS or CTS-I.
o Crestron certifications.
o Dante Level 2/3 certification.
o ITIL Foundations (preferred).

• Additional Requirements:
o Valid driver’s license.
o Ability to lift up to 75 lbs.
o Willingness to work onsite with occasional off-hours support.

Skills & Competencies:

o Strong troubleshooting and problem-solving abilities.
o Excellent interpersonal and customer service skills.
o Ability to work independently and in team environments.
o Strong communication and documentation skills.
o High level of adaptability and decision-making in dynamic situations.
o Willingness to mentor and share knowledge.
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How to Apply
If you’re ready to take the next step in your AV/IT career and work with advanced technology solutions in a dynamic environment, apply now with your resume. Sigma, Inc. is committed to connecting top talent with exceptional clients and supporting your career growth throughout the placement process.
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Sigma, Inc. is an equal opportunity employer. They value diversity and are dedicated to creating an inclusive environment for all employees.
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