Senior AVP, Healthcare Payer Account Management

Location: USA / Remote, Eastern Time Zone preferred

Estimated Travel: 50%

Base Pay Range: $139,000 to $199,000 plus annual bonus

This role will carry explicit revenue targets.

The posted range is the hiring range for this role - a subset of the broader range available to employees over time - and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate''s skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

The Senior Assistant Vice President, Healthcare Payer Account Management (SAVP), serves as a strategic leader responsible for driving revenue growth, deepening senior‑level client relationships, and shaping the vision and execution of complex, data‑driven healthcare solutions. This role blends high‑impact account management with consultative solutioning-leveraging expertise across analytics, cloud technologies, digital transformation, and emerging innovations to address client pain points and uncover new opportunities. Acting with cross-functional teams, the SAVP aligns business objectives with technical capabilities, ensuring seamless delivery, robust financial oversight, and the development of forward‑looking, value‑centered solutions. Success in this position requires a strong healthcare technology background, exceptional stakeholder management, advanced problem‑solving acumen, and the ability to translate analytics and digital capabilities into meaningful, scalable outcomes for strategic clients.

Required

• 10 plus years experience in delivering technology solutions in client-focused roles
• 3-5 plus years experience and proven track record in selling technology services
• Prior experience as a practitioner is preferred (Data Science, Data Engineering, Programmer/Analyst, Full Stack Developer, Data Analyst, any other development experience)
• Healthcare experience in health plans, payors, provider systems, and various analytical solutions spanning business and technical architecture and design
• 3-5 plus years experience working in a management or leadership capacity
• Bachelors degree required; Master's degree a strong plus in a relevant field including Mathematics, Statistics, Computer Science or equivalent experience
• Strong executive-level client facing skills and the ability to communicate complex analytical concepts with confidence to a non-technical executive audience
• Excellent oral and written communication skills

Preferred

• Multi-disciplinary technologist who enjoys designing, executing and selling Healthcare solutions, and being on the front-line of client communications and selling strategies
• Deep understanding of the US Healthcare value chain and key impact drivers [Payer and/or Provider]
• Knowledgeable and cognizant of how data science is used to solve organizational problems in the healthcare context
• Hands-on experience in two (or more) areas of the data and analytics technical domains - Enterprise cloud data warehousing, integration, preparation, and visualization along with artificial intelligence, machine learning, data science, data modeling, data management, and data governance
• Deeply knowledgeable with at least one cloud platform (AWS, Azure, Google Cloud Platform)
• Strong problem solving and analytical skills and the ability to "roll up your sleeves" and work with a client to create timely solutions and resolutions
• Experience ramping up analytics programs with new clients, including integrating with work of other teams to ensure analytics approach is aligned with operations
• Ability to engage in consultative selling

As a member of the large-client account management team, the SAVP will play a key role in achieving revenue growth through new buying center acquisition and expansion within the strategic account and their subsidiaries.

This role will carry explicit revenue targets.

• Account Management

• Orchestrate vision and strategy for growth for key elements of the strategic account

• Lead the Go to Market effort along with Solutioning, and/or SMEs from the various business units to deliver the appropriate offerings and value proposition to strategic account stakeholders

• Support Client Management initiatives - track open items related to key deliverables, status updates and client communications leveraging Salesforce

• Manage client administrative requests including updated information on contracts, staffing and locations

• Maintain oversight of key financial metrics in assigned areas of the strategic account

• Support internal P&L reporting

• P&L Analysis and review including R&R and cost

• Revenue and GM forecasting

• Manage contracting processes for assigned areas of the strategic account

• Integration

• Quarterback for assigned areas of the strategic account

• Partner with the client CIO/CDO/CAO and/or business teams and help them identify various opportunities and initiatives that can be delivered using EXL capabilities (where applicable)

• Collaborate with EXL Health Data & Analytics and Digital vertical teams to develop embedded analytics and digital solutions

• Consolidate learning from multiple projects to help develop new services and solution offerings in partnership with solution architects and product managers

• Research emerging technology trends, reflect on market direction and create a direction for operations to stay a step ahead of future demand trends

• Work seamlessly with other teams including Operations, Account Teams, and Technology

• Selling Skills

• Identification of "white space" and create value propositions to pursue as appropriate

• Meet with strategic account stakeholders at CIO/CTO, SVP, VP, Director to understand their pain-points, designing high-impact 'demonstrable' solutions, and most importantly, following up hot leads to a winning closure

• Sell capabilities to include Digital, Automation, Technology services and Analytic services including Data Management, BI, Advanced Analytics, Analytics-led Digital

• Knowledge and ability to share best practices

• Provide Advisory Services to strategic account as well as internal EXL colleagues

• Explore and capitalize on opportunities to cross-sell and up-sell

• Collaborate with delivery team and internal SMEs to craft innovative solutions that will bring ROI to client

• Bring a consultative approach in client engagement. Ask the right questions to help client to visualize the possible

• Demonstrated success and strong understanding of contingency labor usage via staff augmentation, fixed cost contacting and other resource deployment tactics

• Exceptional abilities to develop "land & expand" tactics to create deep penetration into client projects and teams

• Situational Knowledge

• Business orientation - understand the business side of strategic account in order to understand what is driving technical pain points and needs including root causes and why they exist

• Macro level - understand the US healthcare system, the strategic account, and the broader EXL portfolio accounts and inform solution/service and product design

• Leverage hands-on understanding of multiple analytical skill-sets and projects to drive successful execution in emerging areas e.g., cloud, NLP (select projects only)

• People Skills

• Maintaining contact with Strategic Client DATA buyers

• Build senior and strategic relationships through delivery excellence

• Maintain relationships with all other EXL Strategic Client teams

• Capability Knowledge

• Importance of translating EXL features into solving Strategic Client pain points in the language of Strategic Client

• Cloud Technology, Digital, Analytics, Automation

As a member of the large-client account management team, the SAVP will play a key role in achieving revenue growth through new buying center acquisition and expansion within the strategic account and their subsidiaries.

This role will carry explicit revenue targets.

• Account Management

• Orchestrate vision and strategy for growth for key elements of the strategic account

• Lead the Go to Market effort along with Solutioning, and/or SMEs from the various business units to deliver the appropriate offerings and value proposition to strategic account stakeholders

• Support Client Management initiatives - track open items related to key deliverables, status updates and client communications leveraging Salesforce

• Manage client administrative requests including updated information on contracts, staffing and locations

• Maintain oversight of key financial metrics in assigned areas of the strategic account

• Support internal P&L reporting

• P&L Analysis and review including R&R and cost

• Revenue and GM forecasting

• Manage contracting processes for assigned areas of the strategic account

• Integration

• Quarterback for assigned areas of the strategic account

• Partner with the client CIO/CDO/CAO and/or business teams and help them identify various opportunities and initiatives that can be delivered using EXL capabilities (where applicable)

• Collaborate with EXL Health Data & Analytics and Digital vertical teams to develop embedded analytics and digital solutions

• Consolidate learning from multiple projects to help develop new services and solution offerings in partnership with solution architects and product managers

• Research emerging technology trends, reflect on market direction and create a direction for operations to stay a step ahead of future demand trends

• Work seamlessly with other teams including Operations, Account Teams, and Technology

• Selling Skills

• Identification of "white space" and create value propositions to pursue as appropriate

• Meet with strategic account stakeholders at CIO/CTO, SVP, VP, Director to understand their pain-points, designing high-impact 'demonstrable' solutions, and most importantly, following up hot leads to a winning closure

• Sell capabilities to include Digital, Automation, Technology services and Analytic services including Data Management, BI, Advanced Analytics, Analytics-led Digital

• Knowledge and ability to share best practices

• Provide Advisory Services to strategic account as well as internal EXL colleagues

• Explore and capitalize on opportunities to cross-sell and up-sell

• Collaborate with delivery team and internal SMEs to craft innovative solutions that will bring ROI to client

• Bring a consultative approach in client engagement. Ask the right questions to help client to visualize the possible

• Demonstrated success and strong understanding of contingency labor usage via staff augmentation, fixed cost contacting and other resource deployment tactics

• Exceptional abilities to develop "land & expand" tactics to create deep penetration into client projects and teams

• Situational Knowledge

• Business orientation - understand the business side of strategic account in order to understand what is driving technical pain points and needs including root causes and why they exist

• Macro level - understand the US healthcare system, the strategic account, and the broader EXL portfolio accounts and inform solution/service and product design

• Leverage hands-on understanding of multiple analytical skill-sets and projects to drive successful execution in emerging areas e.g., cloud, NLP (select projects only)

• People Skills

• Maintaining contact with Strategic Client DATA buyers

• Build senior and strategic relationships through delivery excellence

• Maintain relationships with all other EXL Strategic Client teams

• Capability Knowledge

• Importance of translating EXL features into solving Strategic Client pain points in the language of Strategic Client

• Cloud Technology, Digital, Analytics, Automation