EXP: 15+ yrs
Mandatory: 10+yrs of exp in banking domain
Key Responsibilities:
Strategic Business Analysis:
• Act as a key driver in defining and refining business requirements for high-impact projects.
• Develop strategic roadmaps to align business goals with technological advancements and customer needs.
• Conduct enterprise-level gap analyses to identify opportunities for growth and process improvements.
Leadership in Stakeholder Collaboration:
• Partner with senior executives, department heads, and cross-functional teams to ensure alignment on project objectives and deliverables.
• Serve as the primary liaison between business units, IT teams, and external vendors, ensuring clear communication and expectation management.
Banking Product Expertise:
• Provide in-depth analysis and recommendations for banking products, including payments, credit cards, deposits, mortgages, collections, autos, personal loans and mobile apps.
• Stay abreast of industry trends, best practices, and emerging technologies to drive innovation.
Digital Transformation Leadership:
• Lead digital transformation initiatives focused on enhancing member experiences through improved online/mobile banking platforms, API integrations, and automation.
• Collaborate with compliance and risk management teams to ensure all solutions meet regulatory and security requirements.
Process Improvement and Solution Design:
• Oversee the design and implementation of optimized workflows and automated processes.
• Provide detailed business and functional specifications to guide technical teams in delivering high-quality solutions.
Testing and Quality Assurance:
• Define and oversee robust testing strategies, including user acceptance testing (UAT), to ensure business goals are met.
• Collaborate with QA teams to validate solutions and ensure seamless implementation.
Documentation and Knowledge Sharing:
• Develop comprehensive documentation, including business requirements, system specifications, and user guides.
• Mentor junior analysts and other team members, sharing expertise to build a strong, collaborative team.
Key Banking Products to Support:
• Payments: Real-time payments, bill pay systems, and digital payment solutions.
• Credit Cards: Card management systems, rewards platforms, and fraud prevention tools.
• Deposits: Account origination, maintenance, and digital deposit systems.
• Mortgages: Loan origination systems, underwriting workflows, and servicing platforms.
• Mobile Apps: Enhancing mobile banking functionality, customer journey mapping, and performance optimization.
Qualifications and Experience:
• Experience:
• 20+ years in Business Analysis or Business Systems Analysis.
• 15+ years in the banking or financial services domain, with expertise in multiple core banking products.
• Skills and Expertise:
• Deep understanding of banking products (payments, credit cards, deposits, mortgages, and mobile apps).
• Proven ability to lead enterprise-level business analysis and process improvement initiatives.
• Advanced knowledge of compliance regulations, such as UDAAP, Truth in Savings, and data security protocols.