Amazon Web Services (AWS), Capacity Management, Cloud Computing, Communication Skills, Continuous Improvement, Data Recovery, Disaster Recovery, Documentation, Enterprise Protection, Failover, High Availability, Identify Issues, Incident Response, Information/Data Security (InfoSec), Internet Security, Maintain Compliance, Microsoft Windows Azure, NetApp Storage Systems, Operations Security (OPSEC), Problem Solving Skills, Production Systems, Registered Training Organisation (RTO), Regulatory Compliance, Reliability Engineering, Replication and Remote Mirroring, Root Cause Analysis, Security Attacks, Service Level Agreement (SLA), Technical Support, Training/Teaching, VMWare, Virtualization