Senior Benefits Analyst, HR Technology Solutions

I. Job Summary

The Senior level Business Analyst with Functional Ownership of the benefits vendor integrations to consult, innovate, enhance and/or deliver technology solutions to the organization. The Senior Business Analyst will work with the Benefits and Payroll team to understand the business requirements, vision, system issues and recommend a solution that will meet their short and/or long-term needs. Acts as liaison between business stakeholders and HRT team to translate business data and technology needs into Oracle HCM system configurations, integration modifications and process improvements. The Senior Business Analyst will serve as the functional subject matter expert for US and Canada benefit plans, including health & welfare, retirement, and ancillary programs. Generally provides functional input for application/vendor support of a moderate level of complexity including support for business as usual activities such as open enrollment.

II. Essential Duties and Responsibilities

• With the Domain Lead/Product Owner, supports the design and testing of the system with a focus on business objectives and end user experience.
• Manage benefit carrier file feeds, monitor integrations between Oracle HCM and third-party vendors, and troubleshoot data discrepancies. This should include regular data audits of benefits enrollments, payroll deductions, eligibility files, and vendor data to ensure accuracy,
• Facilitates design sessions on items of moderate complexity, lead and review the development of design specs and configuration iterations, participating in the solution and validating/approving prior to deployment.
• Analyzes impact of configuration, Fast Formulas, and extensions to service delivery, downstream systems and integrations. Leads meetings to resolve priority issues of moderate complexity.
• Continuously develops and advances knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities. May mentor less experienced team members and is recognized for working knowledge.
• Support the request for proposal (RFP) process working closely with the application support team, Domain Lead/Product Owner and Finance/People functions leaders.
• Gathers, documents, conducts assessments on requests, develops and analyzes functional requirements of moderate complexity to make recommendations for config, reporting, and/or integrations. Interaction with senior management (Sr. Directors, VPs) is typically in conjunction with Domain Lead/Product Owner.
• Follows and may make suggestions to any established requirements gathering process. Coordinates with configurators, QA (Digital) and Technical team.
• Leads end-to-end system testing for Benefits change, including devlopment of test scripts, defect tracking and sign-off documentation. Supports User Acceptance testing by developing test scenarios/cases and ensuring testers have necessary information and access for testing.
• Provides support for moderately complex integrations, reports, and large data imports/extractions. Plans for and supports migrations, releases, upgrades and/or patches - mitigating risk/downstream impacts. Develops knowledge on configuration, extensions and Fast Formulas. Engages Digital and vendor for support as necessary.
• Collaborates with Domain Lead/Product Owner, Process Owner and COE SMEs. Provides consultative advice on moderately complex issues to Finance/People functions and relevant detailed documentation.
• Actively participates in design sessions and provides input on design and configuration iterations.
• Analyzes current and proposed processes/systems. Makes recommendations on effectiveness and efficiency.
• Identify application changes and partners with the Domain Lead/Product Owner and PMO/CMO to support the creation of change impact materials (job aids, training, FAQs, communications, etc.)
• Assists with resolving "How To" questions and maintains relevant support materials with Knowledge Management and PMO team.

III. Qualifications

A. Required Qualifications

• Bachelor''s Degree (accredited)
• High School Diploma or GED (accredited) and four years of relevant experience
• 5 years of experience supporting Technology Service Delivery (in addition to education requirement)

B. Preferred Qualifications

• HR Technology & Techno-Functional Expertise: Strong knowledge of Oracle HCM Cloud/ServiceNow HRSD and related HR technology solutions, with experience configuring, supporting, and optimizing solutions across multiple HR functional areas. Ability to combine business process expertise with technical understanding to evaluate solution options, translate requirements into system capabilities, troubleshoot issues, and deliver scalable technology solutions.

• Strategic Consulting & Business Partnership: Working knowledge of HR business processes and technology solutions, with the ability to quickly understand operational needs, align technology capabilities to evolving workforce strategies, and support the continuous evolution of assigned products or capabilities.

• Solution Design & Continuous Improvement: Demonstrated ability to identify opportunities for process improvement, automation, reporting, AI, and system optimization through thoughtful analysis, solution design, and continuous improvement methodologies.

• Business Process & Product Knowledge/Ownership: Working knowledge of HR business processes and technology solutions, with the ability to quickly understand operational needs, align technology capabilities to evolving workforce strategies, and support the continuous evolution of assigned products or capabilities.

• Stakeholder Collaboration & Influence: Proven ability to build trusted relationships and collaborate effectively across HR, Digital, Reporting & Analytics, vendors, and cross-functional business partners. Ability to influence decisions, facilitate discussions, and achieve alignment across diverse stakeholder groups without direct authority.

• Communication & Facilitation: Excellent verbal, written, and presentation skills, with the ability to communicate complex technical concepts in clear, business-friendly language. Experience facilitating discovery sessions, workshops, solution design discussions, and executive presentations.

• Analytical Thinking & Problem Solving: Strong analytical, troubleshooting, and decision-making skills with the ability to evaluate complex business and technical challenges, identify root causes, assess solution alternatives, and make sound recommendations supported by data.

• Technology Delivery: Experience leading or contributing to the delivery of enterprise technology solutions through business analysis, configuration, testing, release management, production support, and user adoption.

• Innovation & Learning Agility: Demonstrated curiosity and willingness to explore emerging technologies, AI capabilities, industry trends, and best practices to continuously improve HR technology solutions and business processes

• Results Orientation: Proven ability to independently manage competing priorities, deliver high-quality work, and drive initiatives from concept through implementation while maintaining a strong focus on customer experience, operational excellence, and measurable business value.

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply

ABOUT WM

WM (WM.com) is North America''s leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.