Are you ready to make an impact? West Monroe is seeking a full‑time Senior Benefits & Leave Specialist to join our Shared Services function.ResponsibilitiesAdminister and manage complex leave of absence cases from intake through resolution, including FMLA, ADA, state and local leave laws, workers' compensation coordination, parental leave, personal leave, and military leave.Serve as a subject matter expert on federal, state, and local leave regulations, ensuring compliance with all applicable laws, company policies, and internal procedures.Provide guidance and consultation to employees, managers, HR Business Partners, and leadership regarding leave processes, accommodations, return‑to‑work requirements, and policy interpretation.Independently manage high‑risk, escalated, or sensitive employee leave and accommodation cases requiring advanced judgment, discretion, and problem‑solving.Coordinate and facilitate the interactive process for accommodation requests in partnership with HR, Legal, managers, and external vendors as appropriate.Review medical documentation and certifications to determine leave eligibility, accommodation needs, and return‑to‑work readiness while maintaining confidentiality and compliance standards.Partner closely with third‑party administrators, payroll, benefits, and HR teams to ensure accurate leave administration, timely communication, and seamless employee support.Monitor leave case timelines, documentation, and approvals to ensure adherence to service level expectations and regulatory deadlines.Identify trends, risks, and process improvement opportunities related to leave administration and employee accommodations; recommend and implement solutions to enhance efficiency and employee experience.Configure, maintain, and optimize Workday leave and accommodation workflows, business processes, notifications, approvals, and reporting.Partner with HRIS and technology teams to troubleshoot system issues, improve automation, and enhance employee and manager self‑service experiences.Identify opportunities to streamline leave administration processes through Workday enhancements and workflow optimization.Support audits, reporting, and compliance reviews by maintaining accurate and complete case documentation and records.Lead and facilitate the ADA interactive process, including assessment of accommodation requests, collaboration with managers and HR partners, and evaluation of reasonable accommodation options.Provide consultative guidance to leaders on accommodation‑related employee relations risks and compliance considerations.Assist in developing, updating, and communicating leave policies, procedures, templates, and training materials.Develop and analyze leave and accommodation metrics, trends, and dashboards to identify operational risks, improve employee experience, and support strategic decision‑making.Mentor and provide guidance to junior leave specialists and team members, serving as a resource for complex case consultation and best practices.Participate in cross‑functional projects, system implementations, and process enhancement initiatives related to leave management and employee experience.Deliver a high‑touch, empathetic employee experience by guiding employees through sensitive leave and accommodation situations with professionalism, compassion, and responsiveness.Maintain a high level of professionalism, empathy, and confidentiality when supporting employees through sensitive or complex situations.Day‑to‑day administration of health and welfare plans, and support of related wellness programs.Employee H.S.A. audit and management, including partnering with payroll to ensure accurate payroll processing and reporting.Holding meetings to discuss the details of a benefits program with employees and orientating new employees in terms of benefits.Develop communications to explain changes in benefits to employees and answering employee queries about benefits policies.Ensure accuracy of all new benefits enrollments for US, Costa Rica and UK including enrollments related to life events.Provide employees and managers with an available first point of contact for questions and guidance on fundamental HR topics and issues, including regular monitoring of the HR Service now Benefits and Generalist groups.RequirementsStrong working knowledge of federal, state, and local leave laws and regulations, including FMLA, ADA, PWFA, workers' compensation, and paid family/medical leave programs.Experience administering leave and accommodation programs across multiple states with varying regulatory requirements strongly preferred.Demonstrated experience managing complex and escalated leave and accommodation cases with a high level of accuracy, professionalism, and confidentiality.Deep expertise in leave administration, accommodations, benefits coordination, and employment compliance required.Direct experience partnering with or administering leave programs through New York Life preferred, including familiarity with vendor case management processes and escalations.Strong experience utilizing Workday HRIS, including leave administration workflows, reporting, case tracking, and employee data management.Experience leveraging HR technologies.Proficient in Microsoft Office tools, with advanced Excel skills.Prior knowledge of principles and practices of human resources.Demonstrable experience with, or knowledge of state and federal laws and regulations regarding the processing of health and retirement benefits.Experience in managing leave of absence, time‑off, and workers' compensation programs.In‑depth understanding of state and local laws governing leave such as ERISA, HIPAA, COBRA, and FMLA to ensure compliance.Strong oral and written communication skills, including the ability to present, influence and collaborate.Strong analytical, organizational, and interpersonal skills with the capability to prioritize tasks and work quickly and accurately with minimal supervision.Demonstrated ability to drive HR processes and deliver high quality HR services in a fast‑paced, high‑change environment.Strong skills at building relationships with various levels in an organization.Strong facilitation, influencing and conflict‑resolution skill.A commitment to inclusion and diversity, and openness to new ideas and perspectives.Education, Training, & ExperienceBachelor's degree (or equivalent) in Human Resources, business, or related field strongly preferred.Minimum of five (5) or more years of experience in Human Resources, preferably in a professional services or management consulting firm.CompensationSeattle or Washington, D.C.: $90,200—$106,100 USDLos Angeles: $94,500—$111,100 USDNew York City or San Francisco: $98,800—$116,200 USDA location not listed above: $85,900—$101,100 USDBenefitsEmployees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees may enroll in our 401(k) plan, purchase shares from our employee stock ownership program, and be eligible to receive annual bonuses. Employees also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave is also available upon hire date.Equal Employment Opportunity StatementWest Monroe is an Equal Employment Opportunity Employer. We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com. Please review our current policy regarding use of generative artificial intelligence during the application process. If you are based in California, we encourage you to read West Monroe's Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.#J-18808-Ljbffr