We're seeking a detail-oriented, numbers-savvy Global Billing Analyst to support the full order-to-cash process across international operations. This position plays a vital role in managing billing workflows, supporting financial accuracy, and ensuring a smooth customer experience. As part of a distributed global team, this role requires flexibility, precision, and strong collaboration skills. This is a hands-on position within a global finance team, responsible for billing, collections, and accounts receivable activities. You’ll work cross-functionally with teams across regions and time zones, ensuring timely, accurate, and compliant invoicing processes.
Job Responsibilities
Manage billing operations from invoice creation to payment tracking across multiple markets and currencies.
Submit invoices through client billing platforms and ensure alignment with contract terms, tax regulations, and internal policies.
Process adjustments such as time and cost reallocations, write-offs, and discounts, ensuring appropriate approvals are documented.
Maintain accurate records and audit trails in accordance with internal standards and regulatory requirements.
Act as the main contact for internal teams and external clients on billing-related inquiries, ensuring timely issue resolution.
Reconcile account discrepancies, investigate client disputes, and support collections as needed.
Generate reports (e.g., aging reports, cash flow projections, billing audits) to support internal decision-making.
Contribute to process improvement initiatives aimed at optimizing billing workflows and financial controls.
Train and support new team members as required.
Required Qualifications
Strong numeracy and reconciliation skills; confident working with financial data.
Proficiency in Microsoft Excel and Word.
Comfortable working flexible hours, including occasional off-hours support.
Clear and professional communication skills; able to work effectively with cross-functional stakeholders across regions.
Strong organizational and time management abilities with a focus on results and meeting deadlines.
A proactive approach to identifying inefficiencies and suggesting process improvements.
Previous experience in a shared services or global operations environment.
Familiarity with billing systems and procedures.
Experience using enterprise billing platforms (e.g., 3E or similar tools) in a professional services or complex billing environment.
Numbers & Facts
Location
Raleigh, North Carolina
Skills
Accounts Receivableunmatched
Analysis Skillsunmatched
Billingunmatched
Cash Flow Projectionunmatched
Communication Skillsunmatched
Credit and Collectionsunmatched
Cross-Functionalunmatched
Customer Experienceunmatched
Decision Supportunmatched
Detail Orientedunmatched
Financial Controlunmatched
Global Financial Marketsunmatched
International Operationsunmatched
Market Trackingunmatched
Microsoft Excelunmatched
Microsoft Wordunmatched
Operations Managementunmatched
Operations Processesunmatched
Order to Cashunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Professional Servicesunmatched
Reconciliationunmatched
Record Keepingunmatched
Regulatory Requirementsunmatched
Reporting Skillsunmatched
Tax Regulationsunmatched
Team Playerunmatched
Time Managementunmatched
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