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Operations Support Jobs in Atlanta, GA

Senior Brokerage Operations Coordinator

Ryan Specialty Group

Atlanta, Georgia

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Brokerage, Business Administration, Compensation and Benefits, Customer Service Systems, Customer Support/Service, Documentation, Insurance, Insurance Underwriting, Maintain Compliance, Marketing, Operational Support, Operations Processes, Organizational Skills, Performance Analysis, Performance Management, Record Keeping, Regulations, Regulatory Compliance, Regulatory Requirements, Risk Management, Sales, Technical Writing
LOCATION
Atlanta, Georgia
POSTED
30+ days ago
Position Summary
The Senior Brokerage Operations Coordinator is responsible for providing operational support to the brokerage team by efficiently handling day-to-day operational tasks such as document generation and maintenance. The role updates precise client information across systems and maintains organized records for compliance. They manage broker inquiries, deliver effective customer service through various channels, and offer support for ad-hoc business requests.

What will your job entail?

Job Responsibilities:
• Coordinates day-to-day activities within brokerage operation and works for the implementation and enhancement of operational procedures.
• Prepares cover letters as needed by the broker for marketing renewal business and provides essential administrative support in tasks.
• Administers and updates client information in all necessary systems accurately.
• Maintains well-organized technical documentation for client accounts, transactions, and relevant documentation, ensuring compliance with record-keeping regulations.
• Performs customer service functions by answering broker requests and questions by telephone, email, chat, or in person.
• Prepares and analyzes compliance reports associated with brokerage operations and collaborates with internal stakeholders to meet business requirements.
• Maintains compliance with regulatory requirements and internal policies and ensures the coordinators are adhering to policies.
• Recognizes and mitigates operational risks, collaborating with risk management teams to implement control measures.
• Supports ad-hoc business requests and engages other coordinators as needed.
• Supports the coordinators on their deliverables and suggests ways to improve their performance.
Work Experience:
• Minimum of 2 years of experience in the Insurance Industry or Underwriting with a Bachelor's degree.
Education:
• Bachelor's degree required; Business Administration, Sales, and Risk Management preferred. Any other related discipline or commensurate work experience considered.
Licenses & Certifications:
• Prescribed: Minimum requirements for state P&C and/or surplus line licenses
• Preferred: Not Applicable

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target hourly rate range for this position is $28.00 - $36.00 per hour.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

About the Company

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Ryan Specialty Group

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