Senior Business Analyst, Audit & Compliance

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As the Senior Business Analyst, Audit & Compliance is an individual contributor responsible for managing and supporting end-to-end audit, compliance, and documentation validation activities across Service Operations, Accounting, Marketing, and cross-functional teams. The role blends process ownership, project management support, investigative and documentation skills, change management, and data-driven decision making to ensure operational compliance, support audits, maintain financial and regulatory controls, and strengthen risk mitigation. The role partners across functional areas to execute compliance workflows, coordinate audit responses, improve documentation accuracy, and streamline processes supporting internal controls and customer obligations.

In this role, you will report to the Manager, Business Analysis and work a hybrid scheduled (2 days in office, 3 days remotely).

Essential Duties and Responsibilities:

Operational Workflow & Compliance Process Ownership:

• Manage audit and compliance workflows from intake through documentation, validation, and resolution.
• Ensure adherence to internal control mechanisms and regulatory requirements.
• Conduct detailed documentation reviews to meet compliance and audit needs.
• Drive standardization of compliance processes and controls to increase accuracy and audit readiness.
• Communicate audit findings to stakeholders.
• Participate in the continuous improvement of audit processes.
• Resolve non-standard audit queries and discrepancies.

Audit/Compliance Support & Documentation Management:

• Serve as a liaison for external audits by gathering required documentation and coordinating fast turnaround.
• Support Accounting's annual audit cycle by preparing and delivering required artifacts.
• Monitor Terms & Conditions reporting and manage the related annual audit for top customers.
• Maintain audit-ready documentation and ensure compliance workflows meet requirements.
• Ensure adherence to internal controls and regulatory requirements.

Data Privacy Coordinator & Business Continuity: Business Project Team Lead:

• Execute Business Unit (BU)-specific privacy tasks.
• Coordinate work such as updating notices/websites.
• Report BU status to Division Privacy Manager & Executive Sponsor.
• Coordinate BU resources for Privacy Incident Management events.
• Assist with annual Critical Process refresh- data collection, owner identification, gap analysis.

Complaint Research & Resolution Support:

• Support BBB complaint investigations through coordinated research and documentation.
• Prepare clear summaries for Marketing leadership for formal BBB submission.

Qualifications:

Education:

• Bachelor's degree required (Business, Accounting, Operations, Compliance, Information Systems, or related field preferred).
• MBA is a plus.

Experience:

• 5+ years in audit support, compliance operations, service operations, accounting support, or business analysis.
• Experience gathering and analyzing documentation and preparing audit-ready artifacts.
• Strong analytical and documentation review skills.
• Hands-on experience with process mapping tools (Visio, Lucid, Miro, Smartsheet).
• Strong Excel skills; Power BI is a plus.
• Excellent written and verbal communication skills, including compliance summaries and PowerPoint.
• Certifications: Six Sigma, PMP, Internal Controls/Compliance are a plus.

Tools:

• Microsoft Office Suite (MS Teams, Word, Excel, PowerPoint, Outlook).
• Project Mgmt. Software: Smartsheet, JIRA

Other Knowledge, Skills or Abilities:

• Technical Skills: Familiarity with enterprise systems, data analytic tools (i.e. Power BI), skills in audit tools and software are a plus.
• Analytical and Problem-Solving: Strong analytical and critical thinking skills with the ability to interpret data, identify root causes, and develop actionable solutions with proficiency in Excel, Power BI, analytics and workflow tools.
• Organizational Skills: Efficiently handle multiple audit projects.
• Strategic and Tactical: Ability to balance strategic thinking with hands-on execution, endless curiosity, and passion for improving processes.
• Communication: Excellent written and verbal communication skills; able to influence and lead cross-functional teams and senior leadership. Clear and effective reporting of audit results.
• Team Collaboration: Lead and support team efforts in auditing tasks.
• Change Management: Proven ability to lead teams and stakeholders through change, conflict resolution, and dynamic environments.

Travel requirements

• Up to 10% domestic travel annually.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$71,300.00 - $124,500.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.