RT Specialty, a division of Ryan Specialty, is a leading wholesale distributor of specialty insurance products and services. Our experienced brokers are specialized in property, casualty, professional lines, transportation and workers' compensation, providing creative solutions to retail brokerage firms. We define ourselves through our superior execution on behalf of our clients, which has established us as a leader in the industry.
Position Summary The Senior Business Analyst will support strategic business initiatives including RT Specialty's technical solution and business processes. This position will be a vital link between our solutions and our business objectives and will be responsible for the identification, management, and implementation of business processes and digital solutions leading to increased efficiency and integration in all areas of RT Specialty. You will be tasked to lead or participate in multiple, complex projects utilizing and leveraging your own skillsets while also collaborating across teams.
What will your job entail?
Essential Functions:
Build relationships and partnerships with key business stakeholders, staying current on their needs, challenges and strategies. Gather detailed requirements, identify improvements and best practices, propose new or optimized solutions and develop execution strategies, ensuring long-term business strategies are met
Produce and maintain detailed documentation related to projects, solutions and processes. Project documentation may include business requirements, scope, use cases, future state proposals, etc.
Develop and execute a project communication plan for updates, facilitating project meetings, working sessions, and presentations. Communications should be tailored for diverse audiences.
Gather, synthesize, and analyze complex data to recognize trends and extract insights across the business to support your own informed decisions or to assist other team members and leadership in making sound decisions
Coordinate user acceptance testing, developing UAT plans and testing strategies when necessary, to ensure solutions meet current business needs, with a focus on future scalability
Demonstrate up-to-date expertise in relevant software, solutions and business processes to define requirements, provide recommendations, develop action plans and provide advice and guidance. Adapt to competing demands, organizational changes and new responsibilities
Participate in agile team sprint planning, daily standups, and retrospectives as needed, while often participating in multiple projects of varying sizes with competing priorities
Provide leadership to team members and peers by collaborating with others, articulating ideas and viewpoints, identifying and initiating projects, managing resources and holding self and team accountable for results
Lead or participate in multiple, complex projects meeting with project team regularly to monitor project milestones and results, identify blockers or risks that may impact project progress, coordinating actions and resolving conflict with the project manager and escalating when necessary to the appropriate stakeholder and management channels
Identify ways to increase adoption and user satisfaction, ultimately improving the customer experience
Education/Experience/Skills
Bachelor's Degree (BS) and 3 - 5 years of relevant experience required, preferably with consultative experience or business/systems analysis in a complex business environment.
Prior experience in the property and casualty insurance industry is desirable
Excellent written, verbal, and presentation communication skills
Experience with Agile development techniques and supporting tools desirable
Prior experience using Jira and Confluence is desirable
Experience with insurance policy management/administration systems is desirable
Project management skills such as defining scope, maintaining project plans and driving project teams desirable
Experience in analyzing data to draw business-relevant conclusions
Able to cultivate interpersonal client, partner, co-worker and executive relationships
Experience handling multiple deliverables and moving adeptly between internal and external issues and interactions
Willingness to learn new technologies and take
Numbers & Facts
Location
Chicago, Illinois
Skills
Acceptance Testingunmatched
Agile Programming Methodologiesunmatched
Atlassian JIRAunmatched
Best Practicesunmatched
Brokerageunmatched
Business Analysisunmatched
Business Processesunmatched
Business Solutionsunmatched
Business Strategyunmatched
Business Supportunmatched
Communication Skillsunmatched
Conflict Resolutionunmatched
Customer Acquisitionunmatched
Customer Experienceunmatched
Customer Satisfactionunmatched
Data Analysisunmatched
Documentationunmatched
Executive Relationshipsunmatched
Insuranceunmatched
Interpersonal Skillsunmatched
Leadershipunmatched
Multitaskingunmatched
Policy Developmentunmatched
Presentation/Verbal Skillsunmatched
Project Estimatesunmatched
Project Planningunmatched
Project Trackingunmatched
Project/Program Coordinationunmatched
Project/Program Managementunmatched
Property and Casualty Insuranceunmatched
Requirements Managementunmatched
Resource Managementunmatched
Retailunmatched
Risk Analysisunmatched
Sprint Planningunmatched
Standup Meetingsunmatched
Strategic Planningunmatched
Systems Analysisunmatched
Team Playerunmatched
Test Plan/Scheduleunmatched
Test Strategyunmatched
Trend Analysisunmatched
Use Casesunmatched
Wholesale Industryunmatched
Worker's Compensationunmatched
Writing Skillsunmatched
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